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So I want to add a DVR and add more programming to our account. I called yesterday and inquired about packages and got a real nice lady from America. I call today...and I get people from India who can't even speak proper English.
So I sucked it up, and tried to work with her. I told her exactly what I wanted (Dish DVR Advantage plan with dual turner DVR). She wanted some numbers off of our current regular receiver, I had to unplug all the wires in the back to get the numbers. Fine...I did that. Then she asked me if I wanted a Dwhichi. I asked her what she said and she yelled very slowly DVR! Then she told me I had to pay $100 to get the DVR, which was part of another deal, but not part of the DVR Advantage deal. At that point, instead of trying to argue with her...I just hung up.
So...I called back 4 times...hoping that 1 time I'd get somebody that spoke English and was in America, but nope. So as soon as they answered I just hung up and called back. Well the fifth time I asked to be transferred to somebody in America and she said that she is unable to do, and was real bitchy about it. So I told her I am going to cancel. She said fine, and I hungup. :miff:
So...has anybody tried to get a fluent English speaking person with Dish Network? I was going to ask to speak to a supervisor, but the supervisor would be Indian, so that wouldn't have helped anyway. Anybody???
So I sucked it up, and tried to work with her. I told her exactly what I wanted (Dish DVR Advantage plan with dual turner DVR). She wanted some numbers off of our current regular receiver, I had to unplug all the wires in the back to get the numbers. Fine...I did that. Then she asked me if I wanted a Dwhichi. I asked her what she said and she yelled very slowly DVR! Then she told me I had to pay $100 to get the DVR, which was part of another deal, but not part of the DVR Advantage deal. At that point, instead of trying to argue with her...I just hung up.
So...I called back 4 times...hoping that 1 time I'd get somebody that spoke English and was in America, but nope. So as soon as they answered I just hung up and called back. Well the fifth time I asked to be transferred to somebody in America and she said that she is unable to do, and was real bitchy about it. So I told her I am going to cancel. She said fine, and I hungup. :miff:
So...has anybody tried to get a fluent English speaking person with Dish Network? I was going to ask to speak to a supervisor, but the supervisor would be Indian, so that wouldn't have helped anyway. Anybody???