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Old July 11th, 2019, 03:25 PM   #1
Coyote Red
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Default New Position at Work

I was offered and accepted a new position. I am moving from full time machinist and part time engineer to full time sales and engineering. My boss bought out one of his customers and is moving them into our buildings. He asked if I would take on this position because the only sales guy for the new company is wanting to retire.

I start training with him next week and some change so he can bring me up to speed. I have never had a sales position before. Anyone with sales experience has any advise? Sounds like it would be 99% over email and phone calls. I will be selling a few pieces of industrial eqipment. One of them is quite literally an Infinity Gauntlet, it's designed to disintegrate things.
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Old July 11th, 2019, 03:37 PM   #2
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Do what you say you're going to do and don't lie to people because you think it'll be easier than telling them the truth. Bad news sucks, but people appreciate honesty much more than they appreciate a good story about how it was completely out of your hands and that you're not the bad guy in the situation.

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Old July 12th, 2019, 05:41 AM   #3
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People skills. Especially if you're on the phone a lot. People appreciate a knowledgeable, friendly individual over some grump ass. I did spare parts for a company for years and this worked well for me. Also remember the customer is always right, so be apologetic and willing to go the extra mile if an issue ever arises. People also appreciate a prompt reply.
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Old July 12th, 2019, 08:06 AM   #4
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Quote:
Originally Posted by Mihlfeldl2005 View Post
Do what you say you're going to do and don't lie to people because you think it'll be easier than telling them the truth. Bad news sucks, but people appreciate honesty much more than they appreciate a good story about how it was completely out of your hands and that you're not the bad guy in the situation.

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This ^^^^ is exaclty my thoughts. I've traveled the world dealing with warranty issues. If the problem is on you, accept the responsibility and make it right. Once you are considered a liar, you can never get over that reputation.

Don't over promise. Rather, under promise and over produce.

Finally, if your boss does not have the same philosophy as the above, I would struggle taking the position.


I have found that both in my personal life and business career that living by the Golden Rule pretty much solves all issues. Treat people the way you want to be treated. Good luck with the gig!
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Old July 12th, 2019, 08:13 AM   #5
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On a weekly basis I half to deal with a contractor that is a lying sack of shit, everyone knows he is, and jokes about how much of a POS he is and how hard it is to deal with him.


Don't be that guy !!!!

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Old July 12th, 2019, 08:34 AM   #6
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Finally, if your boss does not have the same philosophy as the above, I would struggle taking the position.
Pay very close attention to this one. ^ This is a wise man spewing wisdom.
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Old July 12th, 2019, 08:35 AM   #7
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underpromise and overdeliver

Above stuff is all correct.

Also, don't show up unannounced. I have to deal with random drop in's from time to time and it always pisses me off that a vendor just walks in because he's in the area. Text/phone call/email before you sit in the front lobby waiting on someone that probably is busy and has to make time for you.
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Old July 12th, 2019, 09:15 AM   #8
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Originally Posted by Lousypirate View Post
underpromise and overdeliver

Above stuff is all correct.

Also, don't show up unannounced. I have to deal with random drop in's from time to time and it always pisses me off that a vendor just walks in because he's in the area. Text/phone call/email before you sit in the front lobby waiting on someone that probably is busy and has to make time for you.
This! I won't see a supplier if they don't contact me ahead of time. I am already working 60+ hours a week, I will not stop what I'm doing just to chat with you.
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Old July 12th, 2019, 10:15 AM   #9
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Thanks guys, I really appreciate the the advise. I have always had to take responsibility for my mistakes at work. Being a machinist that does all his own setup, programming, tuning dials, and gauging/inspection when I make mistakes there is no one else to blame. I have always told my boss about them, some immediately after and some after I take a lap or two around the building but I have always told him.

As it stands right now the salesman lives in Missouri while the company is based in Ann Arbor with an office in the UK. From the little bit I talked with him everything is done over the phone or Email. At this point, I don't feel that I or the company is ready to start visiting people to make sales. Maybe this is youthful ambition but I feel that one day this could be a way to make sales in the local area along with getting back to the several person sales team.

@feva4u and @whiterhino this is the first time I will be working with my boss on a level like this. He has always come across as a decent and honest person, him and my dad were in each other's wedding parties so I have know him along time. I will keep this in the back of my mind as things progress.
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Old July 13th, 2019, 06:43 AM   #10
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In sales, if you lose your perceived integrity you're done. It doesn't even matter if you actually did anything to lose that integrity or not, they just have to have the perception of lost integrity.

If you do a good job, you'll be a "partner" and not a "vendor". Vendors are easy to get rid of, partners are not. So through thick and thin you can help each other out.
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