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Old January 30th, 2008, 01:53 PM   #1
Lothos
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Default E-business just got the shaft for outsourcing to India

Reuters story

All Ford's call centers are located there. I'm sure we're not alone.
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Old January 30th, 2008, 03:29 PM   #2
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All of Ford's call centers are not located in India, unless something just changed over the past few months.

TAC Automotive staffs Ford's dealership tech help in Dearborn.
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Old January 30th, 2008, 03:34 PM   #3
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All of Ford's call centers are not located in India, unless something just changed over the past few months.

TAC Automotive staffs Ford's dealership tech help in Dearborn.
No, they're still there, but I don't think he meant THAT call center.
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Old January 30th, 2008, 03:37 PM   #4
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No, they're still there, but I don't think he meant THAT call center.
Well he didn't specify now did he?
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Old January 30th, 2008, 04:01 PM   #5
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Originally Posted by GreaseMonkey View Post
All of Ford's call centers are not located in India, unless something just changed over the past few months.

TAC Automotive staffs Ford's dealership tech help in Dearborn.
Technically thats owned and operated by the dealer association and not Ford the company. Sorry, its a subtlety that often slips my mind when folks view "Ford". The average consumer does not understand the separation that exists between a company and its dealer network.
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Old January 30th, 2008, 04:21 PM   #6
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All of Ford's call centers are not located in India, unless something just changed over the past few months.

TAC Automotive staffs Ford's dealership tech help in Dearborn.
Where do you think they move to from India
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Old January 30th, 2008, 05:42 PM   #7
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Old January 30th, 2008, 06:39 PM   #8
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Technically thats owned and operated by the dealer association and not Ford the company. Sorry, its a subtlety that often slips my mind when folks view "Ford". The average consumer does not understand the separation that exists between a company and its dealer network.
No. Ford pays TAC on the contract. They are not "owned" by the dealer network. TAC staffs the call center as part of Ford's Service Engineering Operations.
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Old January 30th, 2008, 07:11 PM   #9
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No. Ford pays TAC on the contract. They are not "owned" by the dealer network. TAC staffs the call center as part of Ford's Service Engineering Operations.
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