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Old November 5th, 2007, 10:39 PM   #1
scottie
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Default WTF is it with Parts Counter Customers?

Since i know there are people who are on this site who are parts counter workers. Lets get some dumbass customer stories.


Me-hello blah blah
c- I need a Coil for a 91 Chevy Van
m- okay what engine does it have in it?
c- a 3.0L,
m- what kind of van was it?
c- chevy
m- what model of chevy.
C- Van
m- so full size van?
c- i guess

Finally i figure out that she has a 4.3L full size van


C- Is this the right Trans Fluid for me Car?
M- what kind of car do you have
C- 02 Chrysler van
m- no you want ATF+4
C- but that is 4.99/ qt this is 2.99
M- your trans will thank you later
C- this says domestic on it, I know thats what it takes

Customer still buys Dexron......
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Old November 5th, 2007, 10:41 PM   #2
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My thread wasn't meant to offend the good parts counter workers. Just the ones that feel the need to argue with the customer and otherwise abandon all guidelines on how to treat a customer.
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Old November 5th, 2007, 10:46 PM   #3
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Originally Posted by GreaseMonkey View Post
My thread wasn't meant to offend the good parts counter workers. Just the ones that feel the need to argue with the customer and otherwise abandon all guidelines on how to treat a customer.

thats enough out of you, little biscuit
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Old November 5th, 2007, 10:48 PM   #4
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me- blah blah blah
c- i need that part, by the thing close to the other thing, i goes up and down, and its broke
me-uhhhh
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Old November 5th, 2007, 10:48 PM   #5
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yeah like a guy tried to tell me that my b2 doesnt have a high flow fuel filter and it says it right there on his computer and says sumone put a performance one in and yet i still tell him and he thinks im dumb so i juss walked out
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Old November 5th, 2007, 10:49 PM   #6
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thats enough out of you, little biscuit
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Old November 5th, 2007, 10:51 PM   #7
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M- hi blah, blah..
C- My b-friend has a FISO and I need seat covers for it
M- FISO?
C- Yeah, a Ford FISO
M- Sorry ma'am never heard if a FISO
C(pissed)- Come out here and look at it!
M(trying not to LMAO)- Guess your right ma'am, it's a FISO (F150)

I wonder why people think girls don't know anything about cars
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Old November 5th, 2007, 10:56 PM   #8
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M- hi blah, blah..
C- My b-friend has a FISO and I need seat covers for it
M- FISO?
C- Yeah, a Ford FISO
M- Sorry ma'am never heard if a FISO
C(pissed)- Come out here and look at it!
M(trying not to LMAO)- Guess your right ma'am, it's a FISO (F150)

I wonder why people think girls don't know anything about cars


I bet they also needed a 710 cap.

OIL upside down
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Old November 6th, 2007, 12:37 AM   #9
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I could write a book on all the people I've had to deal with.
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Old November 6th, 2007, 12:56 AM   #10
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being i work at advance auto i have many issues with stupid costumers.

C: i'm looking for a air filter for my red truck.
M: what year is it?
C: ummmm i don't know... 95 or 96?
M: What make?
C: chevy
M: Model?
C: truck
M: 1500, 2500...??
C: Its that red one out there.....
M: engine size?
C: shit man i don't know... i'll have to go look.

WTF how do you not know what the fawk your driving!!!

I love when i see a caddy, burban, escalade, any "insert racial slur here" car that is brand new.... they come in and ask what oil it takes... than they buy ONE qt!!

or when people argue with somthing you say. Saying no that will not work but they think it will. I'm sure i'll have more later......
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Old November 6th, 2007, 12:59 AM   #11
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what about the hillbilly that insists that his truck has 1 ton everything on it...and it turns out being a 1/2ton light duty.

or the last minute dick that comes in at 5 minutes to closing time and has a laundry list of parts he wants to price out, not buy.

or the guy with the stock 305 camaro that wants to put a .600'' lift cam in it to make it sound like a big block.

or the guy that calls in and wants a alternator for his 1992 pickup.

or the guy that expects you to have wheel cylinders for the front of a 67 landcruiser in stock, and gets pissed cause you cant get them until 1pm.

or the guy that says "autozone has them for 5 bucks.'' to everything.

or the guy that comes in with some miscellaneous electrical part, throws it on the counter asks how much it is.

the worst customers by far are the weekend customers. i would consider suicide every time i was on my way into work a weekend shift.
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Old November 6th, 2007, 01:00 AM   #12
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oh and dont forget the guy looking for parts for his gooole.
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Old November 6th, 2007, 01:14 AM   #13
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people with toyota camreys are the best. Come in on a sunday lookin for a cat back exhaust stock.... they bitch that its over $300 and that it isn't in stock
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Old November 6th, 2007, 01:48 AM   #14
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Holly crap and they say truck driver complain to much

still the best thing I have ever done to a customer when I was a wrench, was customers that came in asking for directions. I would give them a small math problem. Say it is one block west, I would say "Go that way(east) 5 blocks to the light do a u-turn and come back 6 blocks and its right there on teh left" 90% figured it out and laughed about it. 9% bitched me out for making them think and say why didn t you just tell me one block that way 1% (3 people) did it, 2 gave pissed of looks on the way back by, 1 still never figured it out

Or the chick that locks her keys in the car when she locks her doors to pay for gas but forget to have keys in her hand, bitches me out Because it takes me a 2 min to get in her door and do I know what i am doing...I siad if this dosen't work i have a brink on a 3 foot rope i ahve been dieing to use, then I pop open the door
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Old November 6th, 2007, 07:22 AM   #15
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m: hi blah blah..
c: my little brother has a bike, and this little airsoft gun, and i want to mount it to the handlebars for him
m: (WTF????) OK....well i dont have any brackets set up for that specific purpose, but we have an assortment of steel and aluminum stock.....maybe some muffler clamps....or...um hose clamps...!?!?!?
c: Well if i clamp it on how can it swivel?
m: Well...ahh..uummm...errr
c: So you have a parts store and no swivel mount brackets here.
m: i guess not.
c: well i am heading over to XXXXX down the road.
m: good when you get there tell Nick (a good friend of mine) the manager I sent you over because i didn't have what you needed.

Nick called later that day and said I was an ass.

A good friend is a manager at Advance Auto, so every time he has a new hire who thinks he is top dog he has me come in looking for a t-stat housing for a Volkswagen, coil for a 7.3 Superduty, etc. They have spent 20 mins looking through their "supercomputer" looking for it.
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Old November 6th, 2007, 07:33 AM   #16
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There is good news for all of you.

Idiots or not, they are the reason you have jobs
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Old November 6th, 2007, 07:51 AM   #17
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I just get pissy when the parts in the computer are wrong. For example, the starter listed in Autozone's computer for a 1987 Grand Wagoneer is wrong. It is $35. The correct starter is actually the 1988 starter, which is $89. The parts idiot had no idea why I was upset and said that the computer was always right. Retards.
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Old November 6th, 2007, 08:04 AM   #18
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standing behind a guy at auto zone (scotties) the day before the cruise.

c. i need a belt like this and puts the belt on the counter.
worker. takes belt to the back and matches it up.
c. no it's not that one it just looks like that one. the one i need is a little longer and thicker.
w.then what kind of car is it for?
c. some kind of nova. i just baught it.
w. looks up some belts for a nova and bring a few to the front.
c. oh it has a chevy motor in it.
w. getting real pissed. what kind of chevy.
c. i dont know i just baught it.
w. i can't help you if you don't know what you need.
c. if you can't help me i'll take my money some where else!!! bitching the whole way out the door.


every one in line (witch is real long by now) starts laughing!
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Old November 6th, 2007, 10:20 AM   #19
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I just get pissy when the parts in the computer are wrong. For example, the starter listed in Autozone's computer for a 1987 Grand Wagoneer is wrong. It is $35. The correct starter is actually the 1988 starter, which is $89. The parts idiot had no idea why I was upset and said that the computer was always right. Retards.

In that case I would of sold it to you for $35. I made a LOT of customers happy when I worked at Pep Boys. Do I make any extra money if I sell you a part for $89 verse $35? Nope. So I didn't really care.

I had a girl get pissed of at me one time though because she had locked her keys in her car. Apparantly that was my fault. I told her I would love to help her get it open (she was a fucking fox), but Pep Boys would be responsible I fucked anything up.

She then started yelling at me because I couldn't call onstar to have them open it. I tried explaining to her that you actually have to have Onstar ON your damn car for them to do anything. She thought they could just send a signal to ANY car to open the door.
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Old November 6th, 2007, 10:51 AM   #20
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i want to work at a parts store now :D

i work at a pizza shop, i'll share a story or two

me - me
c- customer

me - thanks for calling blah balah blah how can i help you?
c - yeah, lemmie think a minute
me - okay take as long as you'd like
c (2 minutes later) - what size pizza's do you have?
me (annoyed by stupid customers) - small, medium, large, and extra large
c- (pissed) i'll call you back in a minute

we had some lady come in the other day wanted to use her husbands debt card.

c (hands me card)
me: can i see your ID please
c: i don't have it
me: well then i can't take this card, besides it doesn't even have a girls name on it
c: its my husbands card, why can't you just take it!!?
customer then storms out making a huge scene, me and the store manager laugh about it.
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