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Old December 17th, 2013, 06:30 PM   #1
hillbillyrockstar
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Default Car Rental damage dispute

Ok guys and gals....Got a rental car a month ago. 2013 Ford Edge. Real nice ride.

Anyways....I picked it up and while I was walking around it with the representative, I pointed out 2 separate spots I could see damage. The drivers side front plastic bumper cover thing clearly had been touched up from smudging against something, and the top of the rear plastic bumper had scratches all over it and paint chipped from loading and unloading stuff into the back.

I pointed these out to the representative and he told me they would be noted on the contract.

I come back with the vehicle 30 days later, tonite to return it and they take another look at it during the walk around and the representative points out the same damage. I calmly tell him that the guy who walked around it with me saw that. He looks at the agreement and tells me he never had marked the damage and that I would be responsible for having it fixed. He showed me the little diagram with the picture of the car where they would mark the damage and said that the rep had never marked down any damage.

I turned around to the rep who was sitting in a chair behind me and he apologized and told me he remembered the damage on the rear bumper but not the front smudge, but that he didn't feel it important to worry about the rear bumper. What is my best course of action here? I honestly didn't fukc that front bumper cover up. Had I, I honestly wouldn't have an issue paying for the repair, but I didn't do that. For the record, when I picked the car up, I had specifically asked for a compact and this was all they had, and somebody had to drop it off to us from another location. It was dirty when I received it, and it looks like somebodies shoddy bodywork job on the front is peeling away and the blame is attempted to being placed on me.

Any pointers guys and gals?
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Old December 17th, 2013, 06:43 PM   #2
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read what you signed for end of story
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Old December 17th, 2013, 06:44 PM   #3
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Nope,
That's why I always walk around the car with them and keep the copy of the sheet of reported damage for myself. You can try to dispute it but the walkthrough and the report they give you is your only legal defense.
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Old December 17th, 2013, 06:48 PM   #4
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Rockstar is right, you signed no damage, basically your screwed.

However, I had one rental agency come after me for damage and I told them it was there when I took the car. I asked them to look at previous rental records for the damage and I never heard from them again. I assume they charged a prior renter for the damage they were trying to claim again. No, it wasn't noted when I rented the car out, my flight was late, in a hurry, jumped in the car and took off. Usually calm, cool, collected, and polite wins out in the end.
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Old December 17th, 2013, 07:39 PM   #5
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Destroy the car in a fiery explosion??
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Old December 17th, 2013, 07:42 PM   #6
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Get the insurance and derby that bitch
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Old December 17th, 2013, 07:44 PM   #7
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Douche nozzle is right, sorry man.
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Old December 17th, 2013, 08:21 PM   #8
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Heads or tails it out.

Or just run.
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Old December 17th, 2013, 08:41 PM   #9
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cancel your credit cards, say the rental guy stole it.
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Old December 17th, 2013, 09:25 PM   #10
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Old December 18th, 2013, 10:13 AM   #11
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Did you at least bring it back with a full tank after you damaged it?
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Old December 18th, 2013, 10:21 AM   #12
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Take a moment away from loading your gun and think.
Is it really worth it.
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Old December 18th, 2013, 10:26 AM   #13
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Good life lesson: damage is how a lot of rental car companies make their money.

ALWAYS inspect the car, and get it in writing. They have a form with a picture of the car usually to note any damage. Honestly, if there is damage, might want to take a few pics before driving off with the car.

When booking, check with your credit card you are using to book, most of them, such as Citicard, have built in rental car insurance. BUT, you MUST decline the insurance from the agency, for it to be activated. This insurance is much better than the scams from the agencies.

Especially in foreign countries, its a big scam and they commonly try to add hundreds in changes to obvious tourists. I've heard that Ireland and Italy are two of the worst, I've had issues with agencies in France also.
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Old December 18th, 2013, 11:01 AM   #14
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I agree about the "life lesson" and expect to have to pay,

but, when the original guy said he remembered the bumper damage and didn't think it was a big deal, right there should have been something to jump on. He admitted to seeing the damage and didn't think it was note worthy, so chances are the front wasn't even worthy of his remembering it because he doesn't care to note anything. I would have been all over that and if that wasn't enough for them to write you up as "no damage" I would have asked for a manager. If they still wouldn't accept the fact is was already damaged I probably would have just paid and been on my way with my "life lesson". If they were demanding much from you, I would have taken pictures on the spot in case you had go to your CC company and talk to them about the problem.
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Old December 18th, 2013, 11:11 AM   #15
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Anal rape. It's the only way to resolve this.
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Old December 18th, 2013, 11:16 AM   #16
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Anal rape. It's the only way to resolve this.
BREAKING NEWS!!
Rental car manager brutally raped with a sharpie!
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Old December 18th, 2013, 11:22 AM   #17
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The guy who you made the deal with admitted he saw a little damage on the rear, but wasn't concerned about it.

You should have the original guy inspect the car. Him saying that he didn't feel the damage on the rear wasn't a big deal is a huge red flag. If he admitted he saw it before, you shouldn't have to pay for it.

But I'm sure you are screwed.
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Old December 18th, 2013, 11:36 AM   #18
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As noted above, maybe have them check previous records. Go to the place that delivered it to you and check their records. Also if you have insurance on your own vehicle generally it will cover rentals.
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Old December 18th, 2013, 12:02 PM   #19
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If you get nowhere with the rental agency, check with your credit card company to see if they have you covered.

But in the end (and of course this is easy to say now), ALWAYS MAKE SURE THE DAMAGE IS NOTED ON THE CONTRACT WHEN YOU SIGN IT!
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Old December 18th, 2013, 12:42 PM   #20
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Its not damage, its normal wear and tear. Scratches and minor cosmetic issues are normal wear and tear for a car rented for use on the roadway.
I'd fight it and never mention 'damage'.
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