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Old March 25th, 2013, 05:52 PM   #1
MonkeyBiz
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I bring before the GL4x4 Court...

So, here's the deal.

When I bought my 1999 GMC Sierra, the very next day I took it to my 'trusted' oil change place. Told them I wanted everything changed, Oil, Trans fluid, TC fluid, differencials so I knew everything had been done. That was over a year ago. Since then between 3 & 5000 miles I have exclusivly gotten my truck serviced there. Every time I say I want a "Full Service" done.

Fast forward to last week. While doing some work on the truck I check out my front Dshaft ujoints. I notice that the front axle doesn't spin. After doing some testing with the front actuator it comes apparent that something is stuck in the TC, not allowing a true 2wd. So Saturday, since I needed an oil changed anyways, I went to my trusted oil change place. Tell them, "Full Service". So they start.

I then get out of my truck, and start talking to the guy in the pit. I ask him to check my TC fluid level. He cracks the fill plug and a drip comes out. He quickly closes it and says, "Yep, it's full". I told him to pull it all the way off, I want to see the fluid. He removes the plug completley, and nothing comes out. Sticks finger in it, and it's dry. Stick a paper towel down it, and it's dry. Tell him to pull the drain. A 1/2 quard of ATF comes out. I tell him to flush and refill. He askes if I have the TC is Automatic of Manual. I tell him automatic, as I have an Auto 4wd option. He pulls out the synthetic Dextron II stuff that is ment for it. This was checked by myself calling the dealership to verify.

I called their "Corporate Office" ( it's a locally owned place) and asked them their definition of a full service. They said all fluids changed/topped off/ replaced at a minum checked, minus brake fluid, tires PSI check, air and cabin filter check, chassis greased and doors lubed. I plan on talking to the Owner tomorrow as I belive that they owe me either a rebuilt transfer case or to rebuild mine. I'm sure I'll get the, "You should have done it your self" arguement, but I didn't I paid a business for a service which I don't feel recieved and now I believe my TC has been damaged, by their fault. What say GL4x4 court.

Here is the fluid that came out. You can see a small dab of the fluid that should be in there (blue)


Last edited by MonkeyBiz; March 25th, 2013 at 05:55 PM.
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Old March 25th, 2013, 05:55 PM   #2
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I'd be pissed, but good luck getting them to pay for anything.
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Old March 25th, 2013, 05:57 PM   #3
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they fucked up good luck but dont hold your breath
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Old March 25th, 2013, 05:59 PM   #4
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This is why I do every thing my self.
I took my old truck a 97 ranger to an oil change place two weeks later my motor was knocking and the oil drain plug was completely striped I talk to the owner and he told me to fukc off Basically.
Ever sense then I have never and will never pay to get my stuff worked on or fluids changed again
Live and learn I guess
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Old March 25th, 2013, 06:05 PM   #5
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You were their best suc......oops, customer!
Good luck man! I would simply inform them that your lawyer will be contacting them. Go for the throat!
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Old March 25th, 2013, 06:09 PM   #6
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This is why I do every thing my self
X100000000000000000000000000000
Except a trans flush. Which I have done at a dealership. I also check the level before I leave because I don't trust well.
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Old March 25th, 2013, 06:22 PM   #7
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Is this the same oil change place that screwed up the T-case on your YJ a few times?
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Old March 25th, 2013, 06:23 PM   #8
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Nope. That one was in Grand Haven and it wasn't my TC.. it was my transmission, once.. I fawked the rest of them . This one is in Muskegon, and historically has a really good reputation in the area.
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Old March 25th, 2013, 06:26 PM   #9
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Quote:
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in Muskegon... a really good reputation.
Ladies and Gentlemen, I present you one oxymoron.
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Old March 25th, 2013, 06:33 PM   #10
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Dont they have you sign the invoice. Whats the fine print say, I am sure theres a disclaimer in there
They can do no wrong
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Old March 25th, 2013, 06:35 PM   #11
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Nope, I've never been asked to sign an invoice.. Just the CC reciept.
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Old March 25th, 2013, 06:42 PM   #12
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Grab your receipts showing 'full service' and talk to the owner, explaining how you trust his business to take good care of your truck and that you are sure this is just an oversight on their part. If he's concerned about his business reputation he should offer some sort of remediation. If not, then unleash the lawyers.























































Oops, almost forgot, Anal rape. This is the Court of GL4x4 after all.
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Old March 25th, 2013, 06:44 PM   #13
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Quote:
Originally Posted by BlooMule View Post
Grab your receipts showing 'full service' and talk to the owner, explaining how you trust his business to take good care of your truck and that you are sure this is just an oversight on their part. If he's concerned about his business reputation he should offer some sort of remediation. If not, then unleash the lawyers.
Oops, almost forgot, Anal rape. This is the Court of GL4x4 after all.
Yeah, thats the plan in the AM. I don't think my reciepts actually say "Full Service" on them. It's just what I've always said when I come in. After looking I've noticed that it one some of the reciepts it says that they've checked the "Tranmission/Xfer" fluid and that it was OK... I think this is my saving grace. That is also why I called to ask their Companie's definition of what a Full service entails. All the workers there know me and my vehicels.

Last edited by MonkeyBiz; March 25th, 2013 at 06:48 PM.
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Old March 25th, 2013, 06:51 PM   #14
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Yeah, thats the plan in the AM.
So if tomorrow goes badly there is going to be 41 pages of how terrible Big E's Sports Bar of Midland service sucks?
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Old March 25th, 2013, 06:54 PM   #15
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So if tomorrow goes badly there is going to be 41 pages of how terrible Big E's Sports Bar of Midland service sucks?
Yeah.. Big E's and Van's quick lube of Muskegon.
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Old March 25th, 2013, 06:54 PM   #16
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Yes, I bet they take the Big Es Sports Bar of Midland work ethic and tell you to fukc off, then contact CC to remove your "slanderous" thread.
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Old March 25th, 2013, 06:55 PM   #17
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Just for info purposes.
There is an issue with the GM Auto Trac fluid (the blue stuff) evaporating from the auto transfer cases especially when used for towing.
Saw this first hand on a K3500. I checked the t-case fluid when he brought it to us for it's first service and assumed (remember what that means) if it did not leak it should still be full. I was wrong and paid for a t-case rebuild. My transmission specialist told me about this from a rebuilders article he read.
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Old March 25th, 2013, 06:56 PM   #18
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Quote:
Originally Posted by Ironman Offroad View Post
Just for info purposes.
There is an issue with the GM Auto Trac fluid (the blue stuff) evaporating from the auto transfer cases especially when used for towing.
Saw this first hand on a K3500. I checked the t-case fluid when he brought it to us for it's first service and assumed (remember what that means) if it did not leak it should still be full. I was wrong and paid for a t-case rebuild. My transmission specialist told me about this from a rebuilders article he read.
Which I would totally not have a problem with. There is little to zero doubt, that it was filled with ATF, and not the Auto Trac stuff. Also, it should have been filled with the blue stuff, every time I was there then also.
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Old March 25th, 2013, 06:59 PM   #19
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Tough one. If they are truly a reputable business; they'll take care of you.
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Old March 25th, 2013, 07:00 PM   #20
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What is your concern? That the Auto trac transfer cases stays locked in? Every autotrac I have owned stayed locked in 2wd. They may have filled it, but it may have leaked out. GM t cases are notorious for getting pump rub holes in them causing a slow leak. Full it up and keep an eye on the level your t case is probably fine.
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