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Old December 13th, 2012, 02:45 PM   #1
92FleXj
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Default ARB Customer service review.

I ordered some parts from ARB 2 days ago. had them shipped 2nd day air, Some how I was sent the wrong O rings. My fault for giving them the wrong part number or there fault for typing it wrong, I'm not sure.
so I called today when the wrong parts arrived to buy the right ones. The lady i spoke with at ARB said it was no charge they would pick it up, and they would next day air them to me free of charge..

That is costumer service. I was willing to pay but they did not want my money..

made my day! so i figured i would share.

Last edited by 92FleXj; December 13th, 2012 at 04:29 PM. Reason: spelling and grammer.
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Old December 13th, 2012, 03:01 PM   #2
1 ton tj on 40's
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mary x-mass to you!!!
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Old December 13th, 2012, 03:33 PM   #3
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Originally Posted by 92FleXj View Post
I ordered some parts from ARB 2 days ago. had them shipped 2nd day air, Some how I was sent the wrong O rings. My fault for giving them the wrong part number or there fault for typing it wrong, I'm not sure.
so I called today when the wrong parts arrived to buy the right ones. The lady i spoke with at ARB said it was no charge they would pick it up, and they would next day air them to me free of charge..

That is costumer service. I was willing to pay but they did not want my money..

made my day! so i figured i would share.

So were you wearing the costume during this or were they?

Anyway its from a couple yrs ago
Praise for ARB - Great Lakes 4x4. The largest offroad forum in the Midwest

Cliff notes, they replaced my 6yr old bumper free. It bent from a heavy winch out and they said it didn't represent them properly. They offered to split the cost of a new airlocker that I chunked also. Always has seemed to be a excellent company to deal with.
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Old December 13th, 2012, 04:26 PM   #4
92FleXj
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So were you wearing the costume during this or were they?

Anyway its from a couple yrs ago Praise for ARB - Great Lakes 4x4. The largest offroad forum in the Midwest

Cliff notes, they replaced my 6yr old bumper free. It bent from a heavy winch out and they said it didn't represent them properly. They offered to split the cost of a new airlocker that I chunked also. Always has seemed to be a excellent company to deal with.
That's funny. Got to love auto correct and my bad spelling!
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