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Old December 21st, 2011, 07:35 PM   #141
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I am not disagreeing that the store will look great and that our curb appeal will be increased but at a huge expense and I have never heard a customer say I am not buying here because your building is 24 yrs old. We have a great reputation for customer service.
That's because that person you're referring to never comes into the store.
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Old December 21st, 2011, 07:38 PM   #142
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That's because that person you're referring to never comes into the store.
Precisely.


I bought my HHR Panel at Buff Whelan because they consistently got high marks for customer service. But even with that, they are in the middle of a huge remodel.


But maybe there isn't that much walk in traffic in Nester's area, and word of mouth is more important.
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Old December 21st, 2011, 07:39 PM   #143
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This thread sums up why I come to this site and:
-pick on my buddy greasemonkey
-make fun of the inbred racist hillbillys

People have no idea WTF they are talking about. Scooter, hagga r and even GM have a very good understanding of the auto industry. People that are retarded argue with them. They don't know what they are arguing, but they do.

I mean. Fuck man.

Why are people so stupid?
Meh, what do you know besides the pickle goes in the basket?


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Old December 21st, 2011, 07:42 PM   #144
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We own a franchise and the brick and mortar and land. Gm does not own any part of our store. That boat in my avatar is a 1989. I admit to being on a bitching rant here so thanks again for listening and putting in your two cents. Owning any business eight now is not easy and is very stressful. The above picture of our houghton lake store is not just gm we have chrysler dodge jeep ram truck also. We are opting out of the remodel in that store because gm wants us to completely separate show rooms and service right up area. So that store is no longer eligible for certain programs within gm and in my opinion our allocation will be affected by it.
Do you have a signed agreement? Something like a franchise agreement? If so, what is in there about remodeling?
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Old December 21st, 2011, 07:46 PM   #145
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Precisely.


I bought my HHR Panel at Buff Whelan because they consistently got high marks for customer service. But even with that, they are in the middle of a huge remodel.


But maybe there isn't that much walk in traffic in Nester's area, and word of mouth is more important.
I hate Buff Whelan. I really felt the need to share that.
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Old December 21st, 2011, 07:47 PM   #146
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That's because that person you're referring to never comes into the store.
Possibly. I didn't mean to insult or offend any gm employee on this site. I am die hard gm guy. This franchise and business is my life and will do what it takes to continue to be successful even if that means doing somethings I may not agree with. We do have a lot repeat and referral business but have been working hard at expanding our internet business. Maybe the remodel will help sell cars maybe it wont.
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Old December 21st, 2011, 07:52 PM   #147
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Do you have a signed agreement? Something like a franchise agreement? If so, what is in there about remodeling?
They can't force us but we will no longer be eligible for internal programs which we rely on to be somewhat profitable and I pretty much just wanted to bitch about it today.
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Old December 21st, 2011, 07:53 PM   #148
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I hate Buff Whelan. I really felt the need to share that.
Sorry to hear that. I never had a problem, in fact they went to bat for me when I had some issues with easily bent rims and an insurance policy they sold me that was refusing to replace them.

(I normally don't buy add on 'warranties', but online research showed that the stock steel wheels bend easily. So far I have had every wheel replaced twice under this 'warranty')
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Old December 21st, 2011, 08:05 PM   #149
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Originally Posted by Sol Goode View Post
This thread sums up why I come to this site and:
-pick on my buddy greasemonkey
-make fun of the inbred racist hillbillys

People have no idea WTF they are talking about. Scooter, hagga r and even GM have a very good understanding of the auto industry. People that are retarded argue with them. They don't know what they are arguing, but they do.

I mean. Fuck man.

Why are people so stupid?
You sure do like stirring pot. Normally I would take offense to your comments but not going to this time. Inbred not even close. Racist try again. Hillbilly close but I prefer a redneck. I am sure that people u mention have great knowledge of the auto industry. I have invited u to Higgins lake before and I am doing it again feel free to come up and to get to know me before u make such outlandish comments. But do it in summer so we can take the boat out and enjoy Higgins lake. I will let know when my buddies from fenton come up u can hitch a ride with them.
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Old December 21st, 2011, 08:08 PM   #150
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I wasn't calling you a racist inbred hillbilly.
Moron
I was referring to the 99.37% of people on this site that make up that demographic.
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Old December 21st, 2011, 08:14 PM   #151
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Yeah, performance cars and the limits that they are pushed to is proabably going to give you guys more to work with then the overpiced grocery getter with a crap battery but hey once again I'm not in the industry. Since you've offered nothing to the conversation besides contridicting what I've said leads me to wondering how much you actually have to add with your experience. So far nothing.
Hi Drew, Jesus loves you, but everybody else thinks you\\\\\\\\\\'re an asshole.

I offered up reasons in the very beginning, however, just like every other topic you start, you're conveniently blinded by your own arrogance - especially when the general opinion of others do not match your own.

I'd say to just quit now, before you make yourself look even more ignorant, but we both know you'll beat this horse long after it's dead.
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Old December 21st, 2011, 08:15 PM   #152
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I wasn't calling you a racist inbred hillbilly.
Moron
I was referring to the 99.37% of people on this site that make up that demographic.
I think you just insulted racist inbred hillbillies by comparing them to 99.37% of the people on this site.
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Old December 21st, 2011, 08:18 PM   #153
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Oh well nevermind then. The invitation is still open if u and anyone else ever wants to make it this way just let me know. Lots to do boating wheeling snowmobiling skiing golf. I can get us great rates the quest.
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Old December 21st, 2011, 08:31 PM   #154
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You've successfully proven you're retarded. Congratulations.
I'm not so sure he's retarded - if this is a store in Rural America - like the dealership 0n m33 in Rose City. Clean, and packed with vehicles - get a lot of "regulars". I understand brand identity, but I don't understand how GM is forcing remodels on dealerships.

I don't know Nestor from anyone else, but if he's involved with the dealership firsthand, that far more experience than I've had on the sales side. I've had some interaction with the service side in the industry but that's about it.
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Old December 21st, 2011, 08:36 PM   #155
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I'm not so sure he's retarded - if this is a store in Rural America - like the dealership 0n m33 in Rose City. Clean, and packed with vehicles - get a lot of "regulars". I understand brand identity, but I don't understand how GM is forcing remodels on dealerships.

I don't know Nestor from anyone else, but if he's involved with the dealership firsthand, that far more experience than I've had on the sales side. I've had some interaction with the service side in the industry but that's about it.
I originally had a more intelligent response, then I just did what 99.37332% of this site does in an argument.
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Old December 21st, 2011, 08:37 PM   #156
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Because GM learned that much of the damage done to the domestic auto brands was done by the dealers.

Dealers who screwed people on service, did half-assed or imaginary warranty work, didn't want to deal with younger customers buying smaller margin vehicles, etc... Ask 10 people who won't buy domestic, and I'll bet you'll find that 70%+ of their issues are dealer-related rather than product-related.

While the dealership is owned by the franchisee, it's GM's storefront, and it represents the front line face-to-face experience that GM customers have with GM. It's in their best interest to ensure it's everything they want it to be, and better than the experience to be had at Toyota, Hyundai, VW, etc...

I have a co-worker who just got into a new Tahoe after having the small Benz SUV. While she likes the Tahoe, she's thinking that she'll go Benz again with her next vehicle based on the dealer experience. Inflexible hours, scarce loaner vehicles, messy waiting areas & restrooms are her issues. The vehicle has been trouble-free - it's literally the experience she doesn't like. And yes, she's demanding and particular. But one dealer selling a $55K SUV has a clean dealership with ample loaners, flexible hours and "bend over backwards" accommodations - the other treats the $55K SUV buyer like an $18K Cruze buyer.

I wouldn't suggest your dealership treats customers badly, is in poor shape, or screws customers on service or warranty work. I think those days are largely gone. But GM (and Ford, Chrysler, Honda...) will increasingly demand top-shelf customer experiences.

Ask a Chrysler dealer who had to build a $1M Fiat showroom/service facility in order to remain a full-line dealership and have the opportunity to sell the repulsive Fiat 500...
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Old December 21st, 2011, 08:38 PM   #157
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Possibly. I didn't mean to insult or offend any gm employee on this site. I am die hard gm guy. This franchise and business is my life and will do what it takes to continue to be successful even if that means doing somethings I may not agree with. We do have a lot repeat and referral business but have been working hard at expanding our internet business. Maybe the remodel will help sell cars maybe it wont.
I was never insulted by you. I think it's good for guys on both sides of the business to learn from each other.
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Old December 21st, 2011, 08:39 PM   #158
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Oh, and Greasemonkey - GM is a brand.

There may not be GM dealers (in the U.S. at least) but it is a brand... ;)
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Old December 21st, 2011, 08:55 PM   #159
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We have taken a long hard look at our customer experience and are always trying to improve it we have Saturday service hrs a fleet of loaners offer pickup and drop off. Our store is old but in my opinion clean. I know many dealers still live in old days when we had a large market share and didn't have to go above and beyond to sell cars those days are over and expectations a greater than ever and we better evolve or fail. So as I have bitched and listened and heard what everyone has said I believe that the remodel will only help us in the long run even though I am sure I will get the u guys must be making a lot of money off me if u can afford to do this high dollar remodel.
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Old December 21st, 2011, 09:10 PM   #160
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I have bought my last two trucks from Matt. The dealership is clean and appears to be well kept. I have had good luck with the little bit of service the last truck needed. Him/someone has picked up my truck and brought it back when they were done. The building is "older" but so are most businesses up here with the exception of the big box stores. Nester's is also pretty well known in town for everything they give back to the community. I could see it having a reverse effect with people thinking they have too much money to waste on remodeling.
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