Edited because Bowtech did the right thing. - Great Lakes 4x4. The largest offroad forum in the Midwest

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Old November 9th, 2011, 07:25 PM   #1
martianjeep
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Default Edited because Bowtech did the right thing.

I'll start by giving some background.
Two years ago I bought a Bowtech 82nd Airborne bow brand new from a local archery shop and was assured it had a lifetime warranty. The bow and accesories cost me $1,000 give or take a few dollars.

Fast forward to last Sunday while sitting in my treestand I had a very nice 8 point buck come in to me at 10 yards. I drew back said bow and at full draw my bow blew up in my face. I contacted local shop where I had bought the bow and they looked my bow over and said the cam was defective from the factory. They put me in touch with Bowtech customer service.

While on the phone with Bowtech I was informed that the factory defect was my fault and they were in no way responsible. Also while on the phone with them I was told " We don't care if you're happy with us or not" and " We will survive if you and anyone you know never buys from us again".

Now my seasons over because I bought from a company who doesn't care about its customers, and I have to pay to get my bow fixed.
end rant

Last edited by martianjeep; November 14th, 2011 at 06:57 PM.
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Old November 9th, 2011, 07:30 PM   #2
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more details on the defective cam? pictures of the carnage and the faulty pieces?

luckily you don't have part of an arrow stuck in you someplace it doesn't belong.
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Old November 9th, 2011, 07:31 PM   #3
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Maybe try to have the shop contact them on your behalf.

Bowtech are a bunch of dickheads.

Last edited by Ebs; November 9th, 2011 at 07:35 PM.
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Old November 9th, 2011, 07:32 PM   #4
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Thats not very nice. Makes me happy I bought a Hoyt last year instead.
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Old November 9th, 2011, 07:32 PM   #5
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The cam has 11-12 stress cracks. The shop currently has my bow so I can't get pics right now. I wish I lived closer to Oregon though I'd hand deliver it to them. The cam split between two of the cracks and the string came off at full draw.
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Old November 9th, 2011, 07:32 PM   #6
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Quote:
Originally Posted by martianjeep View Post
I'll start by giving some background.
Two years ago I bought a Bowtech 82nd Airborne bow brand new from a local archery shop and was assured it had a lifetime warranty. The bow and accesories cost me $1,000 give or take a few dollars.

Fast forward to last Sunday while sitting in my treestand I had a very nice 8 point buck come in to me at 10 yards. I drew back said bow and at full draw my bow blew up in my face. I contacted local shop where I had bought the bow and they looked my bow over and said the cam was defective from the factory. They put me in touch with Bowtech customer service.

While on the phone with Bowtech I was informed that the factory defect was my fault and they were in no way responsible. Also while on the phone with them I was told " We don't care if you're happy with us or not" and " We will survive if you and anyone you know never buys from us again".

Now my seasons over because I bought from a company who doesn't care about its customers, and I have to pay to get my bow fixed.
end rant
Talk to Bowtech customer care about this also tell them what store you got it from to see if they can do something for you
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Old November 9th, 2011, 07:33 PM   #7
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Maybe try to have the shop contact them on your behalf.

Bowtech are a bunch of dicksheads.
The shop did contact them while I was there and argued on my behalf but to no evail.
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Old November 9th, 2011, 07:34 PM   #8
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I was on the phone with the customer service manager he's the one who said the things to me.
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Old November 9th, 2011, 07:45 PM   #9
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Wow dude, that is awful. Can't believe anyone would think they could get away with treating their customers like that.
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Old November 9th, 2011, 08:37 PM   #10
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That is an absolutely terrible way to treat a customer. Especially if there is a supposed warranty on the product no matter how much fine print.

On another note, I can't imagine my whole bow blowing apart in my hand. Had a bowstring give out at full draw on me and tore up my hand up pretty good. Hope you had your harness on when that bastard blew
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Old November 9th, 2011, 08:52 PM   #11
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Reading between the lines here- if they treated you poorly and rubbed it in your face that they don't need you or your friend's business, I would say that they are not doing well financially.

I mean really? not covering a $50 part including shipping? $5 says they are going under or about to be bought out.
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Old November 9th, 2011, 08:56 PM   #12
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WOW that sucks, can you talk to someone above that manager?
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Old November 9th, 2011, 09:08 PM   #13
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wanted a bowtech.........but ill stick with hoyt......sorry that happened to you
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Old November 9th, 2011, 09:23 PM   #14
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Quote:
Originally Posted by martianjeep View Post
I'll start by giving some background.
Two years ago I bought a Bowtech 82nd Airborne bow brand new from a local archery shop and was assured it had a lifetime warranty. The bow and accesories cost me $1,000 give or take a few dollars.

Fast forward to last Sunday while sitting in my treestand I had a very nice 8 point buck come in to me at 10 yards. I drew back said bow and at full draw my bow blew up in my face. I contacted local shop where I had bought the bow and they looked my bow over and said the cam was defective from the factory. They put me in touch with Bowtech customer service.

While on the phone with Bowtech I was informed that the factory defect was my fault and they were in no way responsible. Also while on the phone with them I was told " We don't care if you're happy with us or not" and " We will survive if you and anyone you know never buys from us again".

Now my seasons over because I bought from a company who doesn't care about its customers, and I have to pay to get my bow fixed.
end rant
Sorry to hear it.

I would suggest going further up the chain.

Also, FWIW, I would suggest looking at Darton's next time. Made in Hale, MI. I don't have first hand experiance but have heard excellent things from customer service.
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Old November 9th, 2011, 10:45 PM   #15
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It sucks when a company doesn't stand behind their product. Thanks for sharing.
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Old November 10th, 2011, 04:20 AM   #16
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I'm going to try to speak with someone further up the food chain today after work. I doubt it's going to get me anywhere. It just sucks that a company can get away with this because they think they are bigger\better than their customers.
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Old November 10th, 2011, 07:24 AM   #17
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I shoot Bowtech also. Never had a problem with customer service. My buddy had a crack in his limb and the shop he bought it from sent it to bowtech and they sent back two brand new ones. Sucks to hear what happened to you.

FWIW I read somewhere that in that 2009 timeframe Bowtech had a recall on some limbs. I will see if I can find it.
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Old November 10th, 2011, 07:29 AM   #18
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sounds like my experience with my merrell hiking boots.

I'm sorry to hear that bowtechs customer service is so shitty.
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Old November 10th, 2011, 07:31 AM   #19
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Bet you a $400 bear wouldn't have blown up in your face!!!

I never liked bowtech anyhow, paying for the name, and quite obviously not a good one at that.

That stuff is always a thought in the back of my mind. Did you get any injuries from the incident??
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Old November 10th, 2011, 08:40 AM   #20
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Defective Cam, or wore out Cam?
Did you inspect your bow before season started?
How many shots are on that set of cables and/or strings?
Any maintenance done on the bow? Oil, Cleaning, and the like?

(I can only get about 1500 shots out of a fast flight string on my Onieda before I start to see fraying)

I'm sure you take good care of your equipment, but remember a bow is a mechanical device. It needs maintenance whether there is a warranty or not.
Lifetime warranty, does not mean, guaranteed against normal wear. If the hinge on the cam or the cam itself were wore enough to allow parts to move the way they are not designed, instances like this will happen with any manufacturer.
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