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Old August 2nd, 2011, 09:54 AM   #1
jeepinRRT
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Default Community Auto Centers on Fulton in GR

This place sucks ass. I was looking for a quote on a job I need done (rear main seal on a TJ) and I couldn't get it. Is is so damn hard to tell me how much something is going to cost before I commit to having it done? His best guess was 700-800 and he said he would have to pull the transmission or the motor to get it done . And to start the conversation he had the whole "Well do you know for a fact thats what it is? I mean was it looked at by a mechanic? I think we should at least have a look to make sure thats what it is." Now anyone who knows anything about TJ's know what a rear main seal leak is, its not rocket science, and the customer just may know what they are talking about, its probably wise not to dick with them....... Lost my business

Community Auto Centers sucks ass
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Old August 2nd, 2011, 09:58 AM   #2
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Did you call or stop in?
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Old August 2nd, 2011, 10:00 AM   #3
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Stopped in, I have never been treated so rudely while trying to do business before.
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Old August 2nd, 2011, 10:05 AM   #4
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Weird. I don't know anything about that shop, but if it was over the phone I wouldn't be surprised by the answers you received. It's standard procedure to not quote over the phone. Did they offer to look and see if that was the leak or anything? Not doubting you, but as a service manager you quickly realize the general public are for the most part dumb and assume they know nothing about vehicles. At the shop I work at we would have simply offered to take a look to be sure that was the leak, and then an accurate estimate could be given with no trouble at all... Sounds like they just didn't want your business...
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Old August 2nd, 2011, 10:10 AM   #5
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go take it to John (cheap thrills b2f2505.7inaEB) Hes @ goodyear hi-tech on the beltline by 28th.
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Old August 2nd, 2011, 10:17 AM   #6
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Ctb2 ftw
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Old August 2nd, 2011, 10:37 AM   #7
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Weird. I don't know anything about that shop, but if it was over the phone I wouldn't be surprised by the answers you received. It's standard procedure to not quote over the phone. Did they offer to look and see if that was the leak or anything? Not doubting you, but as a service manager you quickly realize the general public are for the most part dumb and assume they know nothing about vehicles. At the shop I work at we would have simply offered to take a look to be sure that was the leak, and then an accurate estimate could be given with no trouble at all... Sounds like they just didn't want your business...
I can understand that, thats why when he asked how sure I was I said "I'm 99.9% sure, its a classic rear main seal, I've got motor oil leaking at the rear top of the pan and on the front of the trans" while I was saying that, he cut me off and said "That's my job" I left a bit irritated to say the least. They did offer to look at it on thursday or friday if I wanted to bring it by I don't have time to waste, especially when I already know what its, its not like this is the first TJ to ever have a rear main leak. Christ, there are DIY sites dedicated to the RMS leak. If I had more time I would just do it myself.
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Old August 2nd, 2011, 10:38 AM   #8
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go take it to John (cheap thrills b2f2505.7inaEB) Hes @ goodyear hi-tech on the beltline by 28th.
If I roll in there, and ask for John someone will know who he is?
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Old August 2nd, 2011, 10:40 AM   #9
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John will set you up right. If they can't do it call Tolman's Autotech in Allendale - they do good work, one of their guys is a member on here but I can't remember his username.
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Old August 2nd, 2011, 10:44 AM   #10
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I can understand that, thats why when he asked how sure I was I said "I'm 99.9% sure, its a classic rear main seal, I've got motor oil leaking at the rear top of the pan and on the front of the trans" while I was saying that, he cut me off and said "That's my job" I left a bit irritated to say the least. They did offer to look at it on thursday or friday if I wanted to bring it by I don't have time to waste, especially when I already know what its, its not like this is the first TJ to ever have a rear main leak. Christ, there are DIY sites dedicated to the RMS leak. If I had more time I would just do it myself.
I totally agree. A good shop should have offered to look at it asap for two purposes; to verify that was the leak, and also look at the overall condition of the Jeep to see if anything else was going to be problematic during the repair so that an accurate quote could be made.
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Old August 2nd, 2011, 10:49 AM   #11
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yes, if you ask for John they will know who your looking for. Hes their best tech.
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Old August 2nd, 2011, 11:04 AM   #12
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go take it to John (cheap thrills b2f2505.7inaEB) Hes @ goodyear hi-tech on the beltline by 28th.
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Ctb2 ftw
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John will set you up right. If they can't do it call Tolman's Autotech in Allendale - they do good work, one of their guys is a member on here but I can't remember his username.
Ah, geez, thanks guys (blushing ).


I am not at the shop today, so don't stop in otherwise you'll probably get the same treatment as community as I have morons for counter people . That's why I usually have customers ask for me and deal with me directly or I tell my manager how I want it handled.

Like Seth stated in order to give a solid quote it would have to be looked at as the tjs seem to have problematic issues with exhaust flanges, skid plate bolts, and seems the tranny mount bolts like to rot and destroy the threads in the aluminum. And nobody likes to make a phone call in the middle of a job to ask for more $ when problems do arise. But $700 seems steep.

Book time is 3.5 hrs so even at shop rate ($75 an hour at my shop) labor only comes to $262.50, And procedure is to remove the oil pan, not the transmission. So additional costs would be oil change stuff, oil pan gasket and rear main seal. Rear main is around $20 or so, oil pan is around $50. Assuming of course this is on the 03 you have for sale and it has a 4.0L.

Last edited by CheapThrillB2; August 2nd, 2011 at 11:25 AM.
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Old August 2nd, 2011, 11:30 AM   #13
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Ah, geez, thanks guys (blushing ).


I am not at the shop today, so don't stop in otherwise you'll probably get the same treatment as community as I have morons for counter people . That's why I usually have customers ask for me and deal with me directly or I tell my manager how I want it handled.

Like Seth stated in order to give a solid quote it would have to be looked at as the tjs seem to have problematic issues with exhaust flanges, skid plate bolts, and seems the tranny mount bolts like to rot and destroy the threads in the aluminum. And nobody likes to make a phone call in the middle of a job to ask for more $ when problems do arise. But $700 seems steep.

Book time is 3.5 hrs so even at shop rate ($75 an hour at my shop) labor only comes to $262.50, And procedure is to remove the oil pan, not the transmission. So additional costs would be oil change stuff, oil pan gasket and rear main seal. Rear main is around $20 or so, oil pan is around $50. Assuming of course this is on the 03 you have for sale and it has a 4.0L.
Yes, all is correct, incoming PM
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