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Old August 16th, 2013, 02:57 PM   #1
jeepjumper
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Default What would you guys do?

Back in May I ordered a Snap-on 1/2 impact through my rep. at my school. He took down all my info (CC, address, ext.) I got it in about a week. Today a person from Snap-on Customer Accounting called me saying that they never received payment because when the school rep. wrote down my info he either read it wrong or put it in the computer wrong.

Why would they send me the tool with out receiving any payment?
Would you still pay them because they messed up?
What's going to happen if I don't pay it?

Part of me says pay them, and part of me says not to.
So aside from surprise butt sexx what would you do?

Also the rep. isn't a normal rep. He is hired by Snap-on not franchised like the trucks. He doesn't have tools that he can sell on the spot and claims he doesn't get commission on any sales.
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Old August 16th, 2013, 03:00 PM   #2
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Remember those choose your own adventure books you read when you were a kid?

Well here is a real life one.

Did your card get charged? If yes please scroll down to option 1. If no, please scroll down to option 2.

1. Show them proof your card was charged and tell them to pound sand.
2. Pay the bill.

Story over, wasn't that fun?
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Old August 16th, 2013, 03:03 PM   #3
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Quote:
Originally Posted by kickstand View Post
Remember those choose your own adventure books you read when you were a kid?

Well here is a real life one.

Did your card get charged? If yes please scroll down to option 1. If no, please scroll down to option 2.

1. Show them proof your card was charged and tell them to pound sand.
2. Pay the bill.

Story over, wasn't that fun?
I see no other options. I also fail to see the purpose of this thread.
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Old August 16th, 2013, 03:05 PM   #4
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Quote:
Originally Posted by kickstand View Post
Remember those choose your own adventure books you read when you were a kid?

Well here is a real life one.

Did your card get charged? If yes please scroll down to option 1. If no, please scroll down to option 2.

1. Show them proof your card was charged and tell them to pound sand.
2. Pay the bill.

Story over, wasn't that fun?
X2

Contrary to what your generation believes, this is NOT the age of entitlement. Pay your fuckin' bill.
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Old August 16th, 2013, 03:09 PM   #5
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Or send the impact back.
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Old August 16th, 2013, 03:11 PM   #6
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Or show payment was taken...

I had the same thing happen when i was fishing NBAA tournaments. I recieved a letter sayig they never got the payment for my membership for 2011, but I called and told them i have my statement showing it was taken out, no further letters.
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Old August 16th, 2013, 03:12 PM   #7
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After re-reading this your mindset just makes me want to punch you in the balls. Pay your fucking bill.
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Old August 16th, 2013, 03:13 PM   #8
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Quote:
Originally Posted by kickstand View Post
After re-reading this your mindset just makes me want to punch you in the balls. Pay your fucking bill.
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Old August 16th, 2013, 03:14 PM   #9
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^What they said. If you already paid, show them proof and send them on their way. If you never got charged, time to pay up for the overpriced tool you almost, but not quite, got for free.
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Old August 16th, 2013, 04:15 PM   #10
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Whatever you do, don't post it on a public forum looking for opinions.
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Old August 16th, 2013, 04:21 PM   #11
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Do What Ever You Want Mr. Hall.
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Old August 16th, 2013, 04:30 PM   #12
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yup. pay up.

I was a cornwell dealer. an actual franchise deal. id come get the impact back if you didnt pay. Is it worth the humiliation you will face by your peers/boss to have the dealer come back and repo it? I know I wouldnt want my boss to know I couldnt take care of my bills

Maybe you read your card info off wrong to the dealer? why is it always the dealers fault?

this is part of the reason I am not in that business anymore. I HAD TO go take people by the hand and drag them to the truck and ask for a payment for tools they had already received but not yet paid for. THEN, they would get on the truck and pay 20 bucks on the 250 dollar bill (when we agreed to 40), and then want to buy another 200 tool. HA! Get off my truck!

Instead of when I pull up to the shop them stop at a good stopping point come out and pay there bill willingly.

Why did you not call the dealer when you noticed that the 400 and some odd dollars had not come out of your bank account or been on your CC bill? you could have called and made sure everything was ok. Instead you waited and hoped they forgot and are now upset because through accounting they found out and now you have to pay...
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Old August 16th, 2013, 04:32 PM   #13
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Default What would I do

Pay the frickin bill. I agree with Kick Stand you need to be punched right in the sack.
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Old August 16th, 2013, 04:34 PM   #14
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Nothing is free in this world. SOMEONE is always picking up the tab.
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Old August 16th, 2013, 04:46 PM   #15
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You sir are a douche bag pay your bill. The fact you are even considering another option makes you a fucking loser. Where do you wrench so we know to never bring you business.
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Old August 16th, 2013, 04:47 PM   #16
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Something tells me you aren't old enough to buy beer,

And for your dilemna, you should be punched in the balls.

But since you don't want to hear that anymore, and I want on that bandwagon,

You deserve to have a bruised bean-bag.
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Old August 16th, 2013, 05:07 PM   #17
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What world do you live in? Shit happens and people doing business between each other will mess up from time to time. Best thing is to think about how you would want to be treated if you were on the other end of the deal.

A situation where you did work for someone and everything you did was great and went together like you wanted it to, you might even be so impressed by your work you give the customer a lifetime warranty (like snap-on). But you mess up the billing and you don't get paid for that job, so you tell the customer about it and he tells you to shove it. Would you feel his actions were justifiable and would you honor the warranty you gave him?

If you find you have paid them already, tell them and take it from there.
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Old August 16th, 2013, 05:17 PM   #18
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Old August 16th, 2013, 05:29 PM   #19
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[QUOTE 1. Show them proof your card was charged and tell them to pound sand.

Story over, wasn't that fun?[/QUOTE]
======================
20 x n
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Old August 16th, 2013, 05:32 PM   #20
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I would flag down the nearest MAC truck and trade that pos in.
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