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Old July 25th, 2013, 05:27 PM   #21
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Originally Posted by catalyst View Post
This is more along the lines of what I would expect, but I still expect most shops to be willing to warranty the labor.

I know a few of you find it hard to believe, but some people do like to buy specific parts. Having aftermarket parts installed isn't exactly an unheard of request.
We make money on parts as part of our means of paying the bills. We also warranty parts that we provide because we have a say in the parts quality.

Once again, good luck. Maybe you will find somebody that is close to going out of business and they will be desperate to get any money they can get their hands on. I tell people who bitch about my parts prices that the price they pay at the local parts store is the do it yourself price.
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Old July 25th, 2013, 05:37 PM   #22
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Originally Posted by BRUSER View Post
Church out the TDI forums, there are some recommended shops on there. Most shops that can do good work on a VW will / can do the work on a TT.

WWW.tdiclub.com
Maybe because its a VW engine and trans in the Audi?
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Old July 25th, 2013, 06:50 PM   #23
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Did you call up autoeurope? It's on Woodward at like 13 or 14 mile area. I'd bet they would be able to help you out. And by help you out I mean do the parts and labor for you but do it right. The level of cars they usually work on it too high to screw it up
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Old July 25th, 2013, 07:01 PM   #24
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We make money on parts as part of our means of paying the bills. We also warranty parts that we provide because we have a say in the parts quality.

Once again, good luck. Maybe you will find somebody that is close to going out of business and they will be desperate to get any money they can get their hands on. I tell people who bitch about my parts prices that the price they pay at the local parts store is the do it yourself price.
X2 plus the parts we get have a great warranty. We can do labor claims with parts stores as the public cannot. so dont bring your own parts u will have to pay labor still if it fails.
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Old July 25th, 2013, 09:00 PM   #25
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X2 plus the parts we get have a great warranty. We can do labor claims with parts stores as the public cannot. so dont bring your own parts u will have to pay labor still if it fails.
I will occasionally install customer provided parts if they come to me and say they wanted to do the job themselves but couldn't/chickened out. If I catch a vibe that the customer does not feel I should profit on parts, I send them on their way. If they argue, I ask them to name one business that sells and installs a product that sells the product at cost. It's been my experience that people that try and cut into your margin are cheap fucks and are a major pain in the ass to deal with. Cheap fucks also have cheap fucks for friends so they will send them continuing the cycle of decreased margin and struggle to pay the bills. Some shops don't seem to make the connection that just because money is changing hands, they are not really making a profit. I've found that if I can't operate within my margin on a job, I make more money sitting on my ass than working on a vehicle under margin.
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Old July 25th, 2013, 09:53 PM   #26
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I will occasionally install customer provided parts if they come to me and say they wanted to do the job themselves but couldn't/chickened out. If I catch a vibe that the customer does not feel I should profit on parts, I send them on their way. If they argue, I ask them to name one business that sells and installs a product that sells the product at cost. It's been my experience that people that try and cut into your margin are cheap fucks and are a major pain in the ass to deal with. Cheap fucks also have cheap fucks for friends so they will send them continuing the cycle of decreased margin and struggle to pay the bills. Some shops don't seem to make the connection that just because money is changing hands, they are not really making a profit. I've found that if I can't operate within my margin on a job, I make more money sitting on my ass than working on a vehicle under margin.
So makeup the lost revenue on your end, even if they want to bring their own parts you still have to give them a price on the labor. Turning away customers never seems like a good move.
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Old July 25th, 2013, 09:59 PM   #27
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Originally Posted by rammanriley View Post
Exactly. We charge a little extra if you bring in you're own parts. We also don't cover it if one of those parts fail. Now if we find it was one of the techs fault why it failed then that's a different story.

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This. I just had a new slave and clutch installed in my ranger, I bought parts online and had someone install them. He was worried he might have to go back in and said if I would have got the parts from him the supplier would have ate some labour. Because I supplied them it would have cost me double for labour. He didnt have to thankfully.

He didnt charge me extra for my own parts. He was actually the cheapest of three places, changed the fluid (charged of course) and even put in some dorman plugs to replace those rubber grommets on top of the trans (I asked and supplied them)

There is two VW/Audi places in Windsor if you wanna bring it this side of the river. One is Geoff's automotive. He does VW and Volvo but I dunno if he likes audi's. the other is heinz garage. I know they work on Audi and are across from the tunnel entrance in downtown Windsor.

Last edited by OttoMan; July 25th, 2013 at 10:02 PM.
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Old July 26th, 2013, 08:12 AM   #28
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So makeup the lost revenue on your end, even if they want to bring their own parts you still have to give them a price on the labor. Turning away customers never seems like a good move.
In a magical, wonderful world, this would work. If you've never been involved in the automotive business, and I say this politely, you don't know what you are talking about. Most people that want to bring there own parts in have zero dedication to a business or individual. Their one and only goal is to find the cheapest place to get their work done. Sometimes a shop can add their parts margin to the labor to make a job worth their time (I've done it) but most times Mr. Cheapfucker knows what the labor time/cost are because they've been to 6 shops already pricing things out. These customers tend to be a pain in the ass because they want something for nothing all the time or they tend to waste your time because if you do get the job and more parts are needed, the vehicle clogs your bay while they are out shopping for the best deal on whatever part you need. Since these people ALWAYS buy the cheapest part possible, they always expect you to warranty the shitty part they provided even if you didn't make any money on the sale. In the long run, these people make if nearly impossible to make a decent profit on their job because they are shamelessly consuming your time and resources.

In my business, I am working on building a clientele that are more interested in quality and honesty than bottom line price. I install premium parts and stand behind my work. Because I use good parts and I take a lot of pride in my work, I rarely have any comebacks or warranties. Because of my dedication to quality, I have a large percentage of new customers that come to me by word of mouth. A happy customer will tell two or three people, an unhappy customer seems to tell ten.

It's tough to make a living in the automotive trade anymore. There is a constant influx of mechanics starting their own shops because they think they've got it all figured out. They last for a year or two then they crash and burn because they don't know how to run the business (I've been there). We are also competing against a multitude of illegal repair shops/mechanics that are unlicensed/unregistered working out of their backyard. I don't have a problem with mechanics making a few bucks on the side but when they start advertising on Craigslist and other places, it's time to pony up and get legal or get the fukc out.
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Old July 26th, 2013, 10:58 AM   #29
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Originally Posted by BRUSER View Post
Church out the TDI forums, there are some recommended shops on there. Most shops that can do good work on a VW will / can do the work on a TT.

WWW.tdiclub.com
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Originally Posted by catalyst View Post
i took a look through a few forums, but couldnt find the list of shops you refer to.
some of these are not shops, but trusted Guru's that work from their home garage. the closest being Marty bergel in fowlerville. long drive but very good mechanic. but getting scheduled with him is tough. he is sought after for his diesel knowledge so not sure he would even work on your TT.

http://forums.tdiclub.com/showthread.php?t=130044

Last edited by cameron69; July 26th, 2013 at 11:02 AM.
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Old July 26th, 2013, 11:10 AM   #30
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If Grand Blanc is not too far to take your Audi, give Bob at B&A Autoport a call (810-695-0004) and see if he will work with your parts. He was our Beetle guy during that miserable portion of our auto ownership lives, took good care of us and was referred by a couple of my clients.
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Old July 26th, 2013, 11:31 AM   #31
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Bernats will install your parts. Ask for Donny.
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Old July 26th, 2013, 02:46 PM   #32
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I understand the industry pretty well, as my former step father was an ASE certified master mechanic who owned his own import auto/elec shop.

I also know they bill the job by the hour, so if the book spec for a job is 10 hours, and it takes your speedy mechanic 5 hours, you still bill the customer for the full 10. This is why it pays to be a fast mechanic - you're essentially getting paid for more hours than what you're working.

This is also why you have so many mechanics doing work on the side. How many burger flippers do you see running around as freelance cooks at backyard BBQ's?
That is called commission or paid by book time. The reason why we do side work cuz it pays awesome! average mechanic at an independant shop makes $20 an hr "journey man". Shop rate averages what $80 an hr outside major cities. With no overhead at your house we can easily charge 40-50 an hr.
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Old July 26th, 2013, 08:22 PM   #33
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Its a scam. There isn't that much overhead for the shop. I feel bad that the mechanic gets raped as much as they do. I have a feeling that is why you see so many of the good ones opening up shop. Unfortunately, the best mechanics aren't always the best at running a business.

Anyhow, it is what it is.
No overhead? Have you priced a quality scanner, oscilloscope, tire machine, alignment rack, lift, a/c service station, data service, insurance lately? How about the cost of renting or buying a property to have your shop in?

To say the trade is a scam is a slap in the face to those of use who put our heart and soul into building a quality business. Flat rate time is job time, not clock time. With the number of different makes and models running around now days, the first time or two a person does a job on a car, they get their ass handed to them compared to clock time. If a job pays three hours book time and it takes a mechanic eight, the customer still pays three and the mechanic gets paid for three hours. Also, when there is no work going on in the shop, flat rate mechanics don't get paid until the next job comes in.

Since you feel that the repair trade is a "scam" and there is not much involved with running a repair business, I would suggest opening your own shop because it is soooo easy. Don't forget to sew bigger pockets in your pants to carry all the money.
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Old July 26th, 2013, 09:06 PM   #34
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Sigh.

Last edited by catalyst; July 26th, 2013 at 09:19 PM.
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Old July 26th, 2013, 09:08 PM   #35
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No overhead? Have you priced a quality scanner, oscilloscope, tire machine, alignment rack, lift, a/c service station, data service, insurance lately? How about the cost of renting or buying a property to have your shop in?

To say the trade is a scam is a slap in the face to those of use who put our heart and soul into building a quality business. Flat rate time is job time, not clock time. With the number of different makes and models running around now days, the first time or two a person does a job on a car, they get their ass handed to them compared to clock time. If a job pays three hours book time and it takes a mechanic eight, the customer still pays three and the mechanic gets paid for three hours. Also, when there is no work going on in the shop, flat rate mechanics don't get paid until the next job comes in.

Since you feel that the repair trade is a "scam" and there is not much involved with running a repair business, I would suggest opening your own shop because it is soooo easy. Don't forget to sew bigger pockets in your pants to carry all the money.
This goes with every trade. People don't understand there is a substantial cost of running any legitimate business.
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Old July 26th, 2013, 09:09 PM   #36
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Sigh.
You pretty much deserved it with your comments.
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Old July 26th, 2013, 09:22 PM   #37
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Oh I did have something relevant to ad to this thread lol. Maybe try Motorwerks in commerce works on european cars and they always have some modded euro cars in their lot. I don't have any experience with them but I pass it all the time
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Old July 26th, 2013, 09:24 PM   #38
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As a former TT owner I can tell you that you don't need a special shop or a special mechanic to work on it...they are very basic cars built of of the golf chassis
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Old July 26th, 2013, 09:34 PM   #39
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Old July 26th, 2013, 09:34 PM   #40
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I cleaned out my off topic replies. I'd appreciate if we could keep this on track.

I'm looking for import shops with reasonable rates that allow customer supplied parts. Looking mainly for first hand reviews/referrals. Thanks.
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