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Old June 6th, 2013, 01:15 PM   #21
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Posted on pissedconsumer.com, and filed a complaint on BBB. Hopefully these assholes get the message (doubt it ).
How exactly did your BBB complaint go? "I didn't read the fine print and now they won't play nice"?

I'm typically the fan of the consumer, but you even admitted it was your mistake. You tried what you could to see if they would bend the rules for you and they didn't. Now you are pushing the issue, getting all pissy about something you did wrong(or didn't pay attention to) and you are starting to veer across the line into douchebaggery.

Maybe I'm just not understanding something here...

I returned something the other day and I didn't realize that it said like 15% or 20% restocking fee. They waived it actually, they didn't have to, and I wouldn't have been an ass about it if they hadn't.
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Old June 6th, 2013, 01:28 PM   #22
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How exactly did your BBB complaint go? "I didn't read the fine print and now they won't play nice"?

I'm typically the fan of the consumer, but you even admitted it was your mistake. You tried what you could to see if they would bend the rules for you and they didn't. Now you are pushing the issue, getting all pissy about something you did wrong(or didn't pay attention to) and you are starting to veer across the line into douchebaggery.

Maybe I'm just not understanding something here...

I returned something the other day and I didn't realize that it said like 15% or 20% restocking fee. They waived it actually, they didn't have to, and I wouldn't have been an ass about it if they hadn't.
I admitted it was my mistake as I didn't read every single bit of text on the page. Like I said before, I stay in a lot of hotels often, and I've always seen a cancellation policy of 24 hours, or by 6 PM the night of. This wasn't a resort or all-inclusive spot, so I went through the same website I've always used (Priority Club Rewards) and assumed the same cancellation policy applied.

I went back through the reservation process, and it's not laid out very clearly. The cancellation is at the bottom corner of the page in gray text (the rest of the website is in black or brighter colors), and you can click book the room without reading all of the details of the room. Of course at the final spot there's the lengthy terms & conditions that no one honestly reads 100% of. I have never heard of a hotel pulling crap like this.

So because I didn't read all the fine print, sure I guess that's my mistake. Should I be punished for it? I don't really think so, considering how much business I've given Holiday Inn in the past, and had no issue with giving them in the future until now. I guess that's what shocks me the most. They just gave up a few thousand bucks a year in revenue over a couple hundred bucks.

I'm just asking for a refund for a room I won't be using, and cancelled a few weeks in advance. I'm sure if you were in my shoes you would be just as pissed and not feeling any onset of douchebaggery.
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Old June 6th, 2013, 01:35 PM   #23
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I'm sure if you were in my shoes you would be just as pissed and not feeling any onset of douchebaggery.
I have been before, probably many times. I'll moan and complain to Kerry or even on here or something, but that's as far as I go because usually it's my fault for not paying attention.

I get that you are pissed, but what complaint do you really have? They have done nothing wrong. Could they have gone above and beyond...sure they could have.

I think the BBB will look at your complaint and be like, "Really?" and shit can it. And a lot of people are going to read your scathing reviews and think you are just an unreasonable ass because they aren't living your frustration in the moment.
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Old June 6th, 2013, 01:37 PM   #24
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I have been before, probably many times. I'll moan and complain to Kerry or even on here or something, but that's as far as I go because usually it's my fault for not paying attention.

I get that you are pissed, but what complaint do you really have? They have done nothing wrong. Could they have gone above and beyond...sure they could have.

I think the BBB will look at your complaint and be like, "Really?" and shit can it. And a lot of people are going to read your scathing reviews and think you are just an unreasonable ass because they aren't living your frustration in the moment.
Thanks for the insight Dad.

I would think a reasonable business could overlook the mistake and simply refund it to continue to have a customer. The point that between talking with the specific hotel and their corporate customer service for several hours back and forth, making excuses for why they have that policy and blah blah blah then referring me back to one another. If I pulled any of that shit with my customers, I'd be out of a job quickly. I guess I hold customer service to a high regard. The customer isn't always right but the customer is still the customer.
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Old June 6th, 2013, 01:45 PM   #25
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I had a HI in Tennessee double bill, I had made the reservation online with Priority Club, and they swiped the card at the desk like always. It wasn't until the next month when the credit card bill came in that accounting saw a double bill. It almost went through because accounting assumed I had 2 rooms and had taken a co-worker. She happened to notice that there was only one receipt from the trip. She spent an entire day arguing with HI customer service and ended up challenging the charge with MasterCard. Took almost a month to get it resolved, they probably wouldn't have fought it so hard but it was a 5 day stay at $139/night.


The only good thing about HI is that the rooms are pretty consistent. I once stayed at a Hampton Inn that the front office booked for me that I swear was a renovated Red Roof inn. Pretty shocking for the Hilton chain. I always book my own rooms now.

Yeah, even though it's your initial fuckup, I know what you mean about the contract. I do actually read all that crap now.
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Old June 6th, 2013, 01:56 PM   #26
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Thanks for the insight Dad.


Next time I go somewhere I'm staying at a Holiday Inn just to piss you off.

In fact I may go stay at the Holiday Inn of Midland then eat at Big E's Sports Grill.

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Old June 6th, 2013, 02:03 PM   #27
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Next time I go somewhere I'm staying at a Holiday Inn just to piss you off.

In fact I may go stay at the Holiday Inn of Midland then eat at Big E's Sports Grill.



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Old June 6th, 2013, 02:07 PM   #28
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Make sure to check-in on facebook, instagram, twitter, and foursquare.
I only have one of those...

I had a Yelp but they axed it after I made comments on that restaurant featured on Kitchen Nightmares.
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Old June 6th, 2013, 02:12 PM   #29
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I only have one of those...

I had a Yelp but they axed it after I made comments on that restaurant featured on Kitchen Nightmares.
I can only imagine what restaurant that was.
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Old June 6th, 2013, 04:59 PM   #30
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To be honest, I Don't necessarily blame them.

If you look at the page when you book, there are two sets of prices, book early and save, and the regular ones. It does say right there, before you get to any prices, that they aren't refundable.

While people make honest mistakes, lots of others would routinely cheat the system. I doubt cell phones, airline tickets, or other similar would act any different.

Why is it that we seem to be getting an attitude that you shouldn't be responsible if you don't know what you are doing, or weren't paying attention?



I travel a lot for work also. One of the things I do is print and check my reservations, to make sure they are correct. I have been stranded in Hong Kong before without a hotel, not fun.

As I mentioned earlier, I just booked some rooms in Europe with this type of early bird deal. Right in the confirmation emails, it also says, in bold print:



Thats a screen shot from my confirmation email. I noticed there were 2 prices on each room, so looked to see what was different, one was early bird, one regular, and that the early birds pay in full at booking, and are non refundable.

Sucks that it happened, but I see no reason they should refund you. Its not like it was hidden, you had to scroll right past it.
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Old June 6th, 2013, 05:31 PM   #31
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I didn't book through the Holiday Inn website. I booked through my Priority Club (IHG's Frequent Traveler club). On that website no option is even given. Up at the top it grayed out font they explain their "Best Price Guarantee." If you just look at the rooms, hit book (if you're already signed in), you select your credit card and hit confirm. It isn't plainly visible at all. Like I said, I've stayed at countless Holiday Inns over the past several years, and have cancelled stays the day of and not had this happen.

I can't imagine if you accidentally booked the wrong hotel, or fucked up on the dates that they would still not refund the money. We're all human and make mistakes. Unless you're Jesus or mschaffer66.

The more I've dug into this, the more and more I've found people with the same issue so I'm not the only dumbass trying to make business reservations.
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Old June 6th, 2013, 05:49 PM   #32
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I didn't book through the Holiday Inn website. I booked through my Priority Club (IHG's Frequent Traveler club). On that website no option is even given. Up at the top it grayed out font they explain their "Best Price Guarantee." If you just look at the rooms, hit book (if you're already signed in), you select your credit card and hit confirm. It isn't plainly visible at all. Like I said, I've stayed at countless Holiday Inns over the past several years, and have cancelled stays the day of and not had this happen.

I can't imagine if you accidentally booked the wrong hotel, or fucked up on the dates that they would still not refund the money. We're all human and make mistakes. Unless you're Jesus or mschaffer66.

The more I've dug into this, the more and more I've found people with the same issue so I'm not the only dumbass trying to make business reservations.
I know the priority club, we always stay at Holiday Inn in Guadalajara.

Could you print some screen shots? Is it this page, that looks the same as the other one?

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Old June 6th, 2013, 05:51 PM   #33
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I know the priority club, we always stay at Holiday Inn in Guadalajara.

Could you print some screen shots? Is it this page, that looks the same as the other one?

Same one. It's at the top, but when I opened it I breezed right past it and looked right at the rooms. It's never mentioned after that.

We're all human...and we all make mistakes.
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Old June 6th, 2013, 08:34 PM   #34
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Go there and stay in the room with a couple cans of sardines and get creative. It will be a couple days before they really start to get nasty and you're home free. The smell removal will cost them more than they made off you. Oh and leave an upper decker or two also. Then on your way out steal all their yogurt and donuts/granola bars from the free breakfast.
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Old June 6th, 2013, 08:50 PM   #35
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Go there and stay in the room with a couple cans of sardines and get creative. It will be a couple days before they really start to get nasty and you're home free. The smell removal will cost them more than they made off you. Oh and leave an upper decker or two also. Then on your way out steal all their yogurt and donuts/granola bars from the free breakfast.
Whats wrong with America, exhibit B.

If you are a frequent business traveler, do you really want to encourage people to break the law and trash rooms?

Nice..
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Old June 6th, 2013, 09:03 PM   #36
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Exhibit A
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Originally Posted by GreaseMonkey View Post
I admitted it was my mistake as I didn't read every single bit of text on the page. Like I said before, I stay in a lot of hotels often, and I've always seen a cancellation policy of 24 hours, or by 6 PM the night of. This wasn't a resort or all-inclusive spot, so I went through the same website I've always used (Priority Club Rewards) and assumed the same cancellation policy applied.

I went back through the reservation process, and it's not laid out very clearly. The cancellation is at the bottom corner of the page in gray text (the rest of the website is in black or brighter colors), and you can click book the room without reading all of the details of the room. Of course at the final spot there's the lengthy terms & conditions that no one honestly reads 100% of. I have never heard of a hotel pulling crap like this.

So because I didn't read all the fine print, sure I guess that's my mistake. Should I be punished for it? I don't really think so, considering how much business I've given Holiday Inn in the past, and had no issue with giving them in the future until now. I guess that's what shocks me the most. They just gave up a few thousand bucks a year in revenue over a couple hundred bucks.

I'm just asking for a refund for a room I won't be using, and cancelled a few weeks in advance. I'm sure if you were in my shoes you would be just as pissed and not feeling any onset of douchebaggery.
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Whats wrong with America, exhibit B.

If you are a frequent business traveler, do you really want to encourage people to break the law and trash rooms?

Nice..
This and exhibit A
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Old June 6th, 2013, 09:10 PM   #37
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I stay over 120 nights a year in HI rooms, when I am on the road they are easy, convenient and clean. Usually I am only sleeping so I don't need much more. I have never had an issue, but then again I read what I am booking, or listen to the agent on the phone when she says if I book it I own it for the night.

The few times I have had issues they just give me an assload of points to make up for it.
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Old June 6th, 2013, 09:26 PM   #38
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Whats wrong with America, exhibit B.

If you are a frequent business traveler, do you really want to encourage people to break the law and trash rooms?

Nice..
I am a frequent traveler. I stay in a hotel one to two nights a week. It was actually a joke. I'm more on the side of "he should have read the agreement" side of it all. Relax
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Old June 7th, 2013, 09:06 PM   #39
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I gave up on Holiday Inn. I'd rather stay at the Red Roof Inn (and bring my own sheets) at this point.

It's worth it to get into a Marriott.
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