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Old May 30th, 2013, 08:18 PM   #1
jeepinRRT
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Default Am I out of line here?

Gym/Health Club rant...

Spark notes version...

I've been swimming regularly over the past two months. When I joined I got a pool schedule which went from 1/1/13 through 6/9/13. Lap swim is last hour they are open (9-10pm). I knew they were switching to summer hours eventually and closing at 9pm vs 10pm. When I saw the signs on the main entrance saying summer hours were to start I didn't really take detailed notice, as I knew the pool schedule by memory and though to myself "ok 6/9/13 summer hours start" which made sense to me.

So tuesday I go in as usual at 845 and get stopped half way into my swim by a rude lady saying they closed 10 minutes ago. I politely apologized and said I was sorry, and thought that didn't start until the 9th as the signs I had seen (given upon sign up, online pool schedule, AND posted on the pool door) went though that date. She said nope its the 25th and walked out. I got out of the pool, changed and took the sign from the pool door with me. I pointed out why I was confused and she kept saying it was the 25th. To which I replied, I understood but wanted to point out how it was confusing.

I wrote an e-mail to the club explaining this and expressing the desire to improve the process, not throw anyone under the bus ( I didn't use names intentionally) which I have not received a reply two days later.

Now today I go in at 8 and get my swim in and walk out at 8:53. I stop by the cooler and was going to grab a protein shake and find it locked. Two attendants standing there watching me, never asked if I needed anything or if they could unlock it. WTF, I just busted my ass, want a drink which I was willing to pay for (charge to account so its even easier than cash) and I get zero service. I get you close in 7 minutes, but you close in 9 not 8:53.

So back to the title... Am I out of line and expecting too much? Seriously let down by level of customer service for a product I pay good money for.

On a side note, I rocked my 1500 yard swim in 29:40. First time doing 1500 and ecstatic to be under 30 minutes.
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Old May 30th, 2013, 08:22 PM   #2
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No you are completely in line. I work in customer service, and would get torn a new one if i treated customers the way you have been treated.
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Old May 30th, 2013, 08:32 PM   #3
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No you are completely in line. I work in customer service, and would get torn a new one if i treated customers the way you have been treated.
Yes this!
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Old May 30th, 2013, 08:40 PM   #4
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My Matco guy got all bent out of shape because he never showed up. I wrote Matco and told them what was going on, they in turn tore the guy up. It's my fault he doesn't do his job?

BTW, you are totally in line.
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Old May 30th, 2013, 08:44 PM   #5
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In line. Send more emails
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Old May 30th, 2013, 08:44 PM   #6
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I'd be a lot more pissed than you are.
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Old May 30th, 2013, 08:47 PM   #7
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Start peeing in the pool at 8:50.
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Old May 30th, 2013, 09:01 PM   #8
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Quote:
Originally Posted by kickstand View Post
I'd be a lot more pissed than you are.
I don't get angry a lot. I think its a mix between my nature and my job always having to keep a level head. However, after a workout is possibly the worst time to piss me off, I was going to make them unlock the cooler today, but I was so pissed I couldn't stand to deal with them. I was already red, but I felt it getting worse as they told to me have a good night as I walked out, after watching me try to open the cooler door.

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Old May 30th, 2013, 09:18 PM   #9
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What gym is it?
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Old May 30th, 2013, 09:22 PM   #10
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What gym is it?
The MAC is where this all took place, as they have the best pool of the three sites (part of East Hills, Orchard Hills being the other two)
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Old May 30th, 2013, 09:40 PM   #11
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Time for a baby Ruth in the pool me thinks.
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Old May 30th, 2013, 09:47 PM   #12
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Time for a baby Ruth in the pool me thinks.
A natural one at that.
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Old May 30th, 2013, 09:49 PM   #13
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The MAC is where this all took place, as they have the best pool of the three sites (part of East Hills, Orchard Hills being the other two)
Doesn't surprise me we pick up the trash there and the employes are to lazy to put the bags in the can. I have been there and get out to move bags of trash to get to the can and when I looked in the can it was less then a 1/4 full
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Old May 30th, 2013, 10:00 PM   #14
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Quote:
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Time for a baby Ruth in the pool me thinks.
This was my thought too.
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Old May 30th, 2013, 10:18 PM   #15
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Yea your in the right to be pissed at them. You went the right way around it to not be a total ass. Now the next time you can be a little more of one.
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Old June 6th, 2013, 08:18 PM   #16
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There was still no reply as of 10 am today so I forwarded my original email to another address I had for the gym. I got a phone call 30 minutes later apologizing, and admitting they CS stunk. I told them thanks and we will see if it improves. At a minimum I know who to contact now.

In other news today at 845 the cooler was still open and I was able to get my shake.
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Old June 6th, 2013, 08:59 PM   #17
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The World will go on, yeeeeaaaaaaaa!!!!!!!!!!!
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Old June 6th, 2013, 10:15 PM   #18
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But, have you ever had to cancel a non-refundable Holiday Inn reservation?
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Old August 13th, 2013, 09:39 PM   #19
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So late last month I get a letter stating the club is for sale and if no buyer is found, will close early 2014... Any correlation?


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Old August 13th, 2013, 11:28 PM   #20
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So late last month I get a letter stating the club is for sale and if no buyer is found, will close early 2014... Any correlation?


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