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Old April 13th, 2013, 02:52 PM   #1
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Default Drain plug stripped at Spartan Toyota Dealership. Seek advice

Mom has gone to this dealership since 1999. She bought a brand new Avalon from them in 1999. She had all the service done there, oil changes every 3k and so on. She bought a 2003 Honda Accord brand new but had it serviced at Spartan Toyota, as she liked the service department better. They have been the only ones to ever change the oil on this car ever. I noticed the car leaking a bit of oil the other day and crawl under there to realize the drain plug is finger tight and just spins. She takes the car to Spartan and they say the oil pan threads are worn out and they need to drill out the pan to replace with a new plug at a cost of $200, but will only charge her $125 because she has been going there for so long. Spartan says its common for these threads to wear out and that her car is old. I told my mom to go ahead and pay it, since they think there reputation is worth $125.

I have only heard about drain plugs stripping out because of excessive torque and cross threading. Am I wrong for thinking the dealer should have fixed this at no cost since they were the only ones to ever touch the drain plug since new?

Last edited by Denton; April 13th, 2013 at 09:04 PM.
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Old April 13th, 2013, 02:59 PM   #2
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Steel or aluminum pan?
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Old April 13th, 2013, 03:03 PM   #3
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Steel or aluminum pan?
Good question, I always assumed steel...
It's a 2003 Honda Accord with a 2.4
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Old April 13th, 2013, 03:03 PM   #4
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How many miles?
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Old April 13th, 2013, 03:15 PM   #5
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they make oversized plugs that are self tappers. But if you want her to spend $125...

edit: And on your comment of should the dealer cover the repair. If they snap a wheel stud pulling a tire does it make it their fault? Things wear out. Borrow a bridge card. Maybe it's covered.

Last edited by caveman; April 13th, 2013 at 03:20 PM.
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Old April 13th, 2013, 03:17 PM   #6
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Originally Posted by Denton View Post
Mom has gone to this dealership since 1999. She bought a brand new Avalon from them in 1999. She had all the service done there, oil changes every 3k and so on. She bought a 2003 Honda Accord brand new but had it serviced at Spartan Toyota, as she liked the service department better. They have been the only ones to ever change the oil on this car ever. I noticed the car leaking a bit of oil the other day and crawl under there to realize the drain plug is finger tight and just spins. She takes the car to Spartan and they say the oil pan threads are worn out and they need to drill out the pan to replace with a new plug at a cost of $200, but will only charge her $125 because she has been going there for so long. Spartan says its common for these threads to wear out and that her car is old. I told my mom to go ahead and pay it, since they think there reputation is worth $125.

I have only heard about drain plugs stripping out because of excessive torque and cross threading. Am I wrong for thinking the dealer should have fixed this at no cost since they were the only ones to ever touch the drain plug since new?
old hondas are in fact known for stripping out oil pan plugs - they use a specific crush washer at every change as the indicator of proper torque. no idea if a toyota dealer would do that or not.

all 3 of my old hondas ('88 - '91) crx/civic's had to have a new bung installed.
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Old April 13th, 2013, 03:27 PM   #7
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How many miles are on the car or better yet how many times has the oil been changed?
If the oil plug has been in and out hundreds of times sometimes you are just F'ed.

Does that mean no one ever over tightened it? Probably not. People who are changing your oil are not going to take the time to use a torque wrench on a oil plug.

If the vehicle has high miles/ lots of oil changes they will not be held liable.

You best bet is to talk to the highest ranking person at the dealership and plead your case in a nice manner.
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Old April 13th, 2013, 03:38 PM   #8
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You best bet is to talk to the highest ranking person at the dealership and plead your case in a nice manner.
This...
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Old April 13th, 2013, 04:06 PM   #9
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Odd. Of 24 years of driving and doing my own oil changes I have never had oil plug threads wear out. Then again I've only done oil changes on domestics. Maybe you should point this out.

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Old April 13th, 2013, 04:16 PM   #10
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Maybe she should stop taking her car to the competition's dealer for service.



Jus sayin'
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Old April 13th, 2013, 05:49 PM   #11
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I work at a honda Dealership as a lub tech and this happens all the time, the most common is that era accord. I have no idea if the dealership pays for it or if the costumer does.

I don't know how toyotas are set up but all hondas take the same plug, crush washer, oil filter so you can get going on a good pace and theres nothing worse then to get a (in my case) none honda vehicle. It doesn't bother me so much as others but it can piss people off and make them hurry through it. Causing said damages
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Old April 13th, 2013, 05:57 PM   #12
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Buy an American car? Of all the dozens of cars I've had with more than 100k on them I've never seen a worn out drain plug (plenty with idiots using 9/16" on a 14mm rounding the corners) except on Japanese junk including an iFarce V8. Must be why most of the oil change places suck it out of the dipstick tube.
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Old April 13th, 2013, 06:40 PM   #13
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If she has had all the oil changes done there they should cover it. Every place i have ever work has if they were the last one to change the oil. And they should have told her before she left not sent the car out leaking oil. Might be worth talking to a service manager over.
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Old April 13th, 2013, 07:40 PM   #14
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I guess I am confused, something wore out and its the dealerships fault?
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Old April 13th, 2013, 07:47 PM   #15
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I guess I am confused, something wore out and its the dealerships fault?
And a Toyota dealer is supposed to know this, too?


Don't know why we should 'BEWARE!'
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Old April 13th, 2013, 07:55 PM   #16
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And a Toyota dealer is supposed to know this, too?


Don't know why we should 'BEWARE!'
When i out a bolt in and it keeps spinning, i know its stripped out, not saying it is their fault, but they should have told her.
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Old April 13th, 2013, 07:59 PM   #17
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When i out a bolt in and it keeps spinning, i know its stripped out, not saying it is their fault, but they should have told her.
Well, he didn't say it was 'spinning', just that it was finger tight. I have had marginal threads that tightened ok and loosened up. In fact,I just had to replace a hydraulic motor mounting plate on a machine for this reason.


They are willing to split their normal fee, at least they didn't say 'not our problem'.

EDIT- 'finger tight and spinning'. My reading fail. Nevermind.
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Old April 13th, 2013, 08:06 PM   #18
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Quote:
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When i out a bolt in and it keeps spinning, i know its stripped out, not saying it is their fault, but they should have told her.
who's to say that it didn't "feel tight" to the tech, I have tightened bolts and later realized they were stripped.....it COULD happen.

More importantly they have offered to fix their mistake (of not noticing and/or not making her aware) at a discounted price compared to normal.

I don't personally think they are doing anything shady.
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Old April 13th, 2013, 08:09 PM   #19
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Quote:
Originally Posted by Denton View Post
realize the drain plug is finger tight and just spins.
Quote:
Originally Posted by BlooMule View Post
Well, he didn't say it was 'spinning', just that it was finger tight. I have had marginal threads that tightened ok and loosened up. In fact,I just had to replace a hydraulic motor mounting plate on a machine for this reason.


They are willing to split their normal fee, at least they didn't say 'not our problem'.

EDIT- 'finger tight and spinning'. My reading fail. Nevermind.
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Old April 13th, 2013, 08:14 PM   #20
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Wait, i just read your last line, i fail at reading too.
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