|January 11th, 2011, 08:57 PM||#1|
Join Date: 04-12-06
Location: Jackson, MI
Mentioned: 0 Post(s)
Thank you ARB for all your help!
I don't mean for this to sound like an endorsement or an advertisement, I just need to post a public thank you to the support folks at ARBUSA.com. . I happen to know that there are people from ARB, and others that might find this public thank you to be interesting. So this is a public thank you for all the help ARB has been with their products that I've installed or had installed on our LJ. Specifically, a huge thanks to Nils Bull from their technical support department.
From the day I decided to put lockers in the LJ almost two years go they have been absolutely amazing with their help with the entire process. When I was having trouble with the lockers they spent hours upon hours on the phone with me troubleshooting and testing, and explaining how to disassemble various components of my axle and the locker itself. They were incredibly patient with my lack of understanding. Even when I shipped what I thought was an ARB locker to them, and it was actually a cheap knock off locker... they STILL were extremely helpful with getting me all the documentation, images, and illustrations I needed to prove that what was initially installed in my LJ were Yukon knock-offs.
More recently I sucked mud and water into my ARB air compressor during the fall color tour. I called Nils Bull for ordering information and pricing to get some replacement parts to fix my compressor. Once again, I am completely amazed at how far they went to help me with the project and make sure I have a fully functional on-board air system and lockers. I absolutely cannot possibly say enough about how appreciative I am for their help.
During the past year or so I've been asked a few times if I would install ARB lockers again, if I had it to do over again. I had often wondered this myself. The only trouble I've had with the air system was a small leak with a fitting that was my fault when I initially installed it. I can honestly say, I would very very likely do ARB's again, or anything from ARB because I know that ARB's support will go to amazing lengths to make sure their stuff works extremely well. The ARB lockers just work. They lock up when I flip the switch, and they unlock immediately when I flip the switch. The knock off lockers really struggled engaging and disengaging. It was when I, unknowingly, had the Yukon knock-offs that I regretted having air lockers. These ARB's just work.
So a major thank you to the support staff at ARB. Thank you, and thank you a million times over.
|January 11th, 2011, 09:21 PM||#2|
Join Date: 07-28-08
Mentioned: 0 Post(s)
i had some problems with them in the 8.8 ford applications.
the customer support is outstanding. this was years ago, but after they looked at the unit i wrecked, they called me(this is a unit just past the warranty period btw)and offered any locker they had. i had a 28 spline, and after hashing it out...and due to the fact i had the gears etc i went with a 31 spline 8.8. wrecked that too. and had various other odd failures.
they were steering me towards a 9 in or 60 after the initial inspection from their engineering guys of the unit i fawked up originally and really pushed it after killing the 31 spline and i regret not doing a 60 as it was the proper choice...i just did not have the loot to do wheels gears etc. and stayed with the easiest choice at the time.
so i fawked myself.
arb is not my first choice for a 60 rear, but likely will be what ends up in the front 60 eventually as they just have top of the line support. the product i was having troubles with surpassed all that was normal for one....i just loaded the axle too much and case/housing deflection was likely the main issue. my fault not arb's.
listen to them and consider you investment dollars carefully if your on a tight budget. sometimes it is better to wait and save some more upgrade then try to make something work that is marginal.
another thanks for arb.
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