Purchased a Denon Home Audio Reciever from Best Buy in December 2011.
Reciever broke in August 2012.
Took it to Best Buy in October 2012 for factory authorized repair.
Best Buy emailed me to come get a new reciever in November 2012.
They gave me a few choices:
I. Get reasonable replacement of brand and features.
A. Pay difference if new reciever is more expensive
B. Get difference as a gift card if new reciever is less expensive.
II. Get store credit of reciever.
A. Store credit will be less than what I paid for due to the 'old' reciever has 'devalued' since I purchased it.
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I've never had something like this, and it doesn't make sense. If the product is worth XXX amount of dollars, and I paid for it, how come Denon doesn't just give me the replacement?
Granted an in store credit sound good due to me picking out something else. I have 2 other recievers that are good, so I don't really need another replacement. But to get less than what I paid for it just based on age... doesn't sit well with me.
Any advice?
Reciever broke in August 2012.
Took it to Best Buy in October 2012 for factory authorized repair.
Best Buy emailed me to come get a new reciever in November 2012.
They gave me a few choices:
I. Get reasonable replacement of brand and features.
A. Pay difference if new reciever is more expensive
B. Get difference as a gift card if new reciever is less expensive.
II. Get store credit of reciever.
A. Store credit will be less than what I paid for due to the 'old' reciever has 'devalued' since I purchased it.
-------------
I've never had something like this, and it doesn't make sense. If the product is worth XXX amount of dollars, and I paid for it, how come Denon doesn't just give me the replacement?
Granted an in store credit sound good due to me picking out something else. I have 2 other recievers that are good, so I don't really need another replacement. But to get less than what I paid for it just based on age... doesn't sit well with me.
Any advice?