Originally Posted by Lothos
Technically thats owned and operated by the dealer association and not Ford the company. Sorry, its a subtlety that often slips my mind when folks view "Ford". The average consumer does not understand the separation that exists between a company and its dealer network.
No. Ford pays TAC on the contract. They are not "owned" by the dealer network. TAC staffs the call center as part of Ford's Service Engineering Operations.