Originally Posted by clarkstoncracker
Needed to upgrade two iphone 4's. One to a Galaxy Note 2, the other to an iphone 5. Called and they wanted $649 for the galaxy, $499 for the iphone since both of those lines still have 7 months wait before they are eligible.
I told them I would just cancel the CSR said "ok, I'll transfer you"
The guy ends up upgrading the Galaxy note 2 for $224, and the iphone 5 for $246.
Just a fun fact..
I never thought of doing that with AT&T.
AT&T U-verse operates the same way. My wife just called yesterday as our yearly discounts dropped off again. First person was an Asian and the call center was clearly overseas. She said they will not apply discounts anymore and started arguing. Wife said cancel the whole package then. Second person Stephanie was very helpful and discounted our contract again for another year and gave us faster high speed at no charge.