So the caller performs CPR.
1) I think CA has a good samaritan law but does that fully protect that person? Does that protect civil lawsuits or just criminal charges? Does that law apply to a worker in that facility?
2) It's against company policy so she would get fired.
I can see why the lady did not perform CPR. The family/woman knew exactly what they were getting when they went there.
May the Sparks be with you