Originally Posted by Rob the plumber
I tried that, and they wouldn't give me a new one without adding cash since the winch I bought was discontinued. I got my 10k winch for just over $200 with it being on sale combined with a coupon. I bought the warranty, got the return authorization over the phone. .. They said they would only warranty the price I paid, not the actual product. So they wanted $300 out of my pocket to exchange my discontinued Chicago electric winch with a 12k badlands. I was pissed and made a small scene at the store.
The store was packed. I just kept saying to the manager, "so your saying that you don't warranty discontinued items..". "
Rob, are you saying they wanted to charge you $500 for the new winch? It's not really fare if they give you a $300 winch if yours only cost $200 but they should at least give you $200 towards the new one. ($200 minis the warranty obviously).
Every time I had something warranted that wasn't available, I just got the money I paid applied to anything I wanted. Can't get cash back but I didn't even have to buy a similar product.