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Old March 17th, 2010, 12:38 PM   #105
cglenn
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Quote:
Originally Posted by whiterhino View Post
Maybe you are better than most on the auto parts counter. I go in and:

me; I need a 1310 u-joint.
them; what kinda car
me; doesn't matter, they're all the same
them; what kinda car
me; 78 chevy pickup
them; what engine
me; doesn't matter, they're all the same
them; what engine
me; 350 v8
them; what trans
me; doesn't matter, they're all the same
them; what trans
me; turbo 350
them; 2wd/4wd
me; doesn't matter, they're all the same
them; 2wd/4wd
me; 4wd
them; front or rear
me; doesn't matter, they're all the same
them; front or rear
me; rear

them; oh, that's a 1310, I'll be right back.

You want to get ahead and not be treated like an idiot, learn the lingo of the product you are selling and stop relying on the fucking computer. That's my get ahead advice for the day.
The problem with that scenario is, I have to ask a lot of questions to the customer whether or not I want to, because it is protocol. The system I work with sucks, it wants to know every little detail for the car you have.
Normally though if you walked into my store and asked for a 1310 u-joint, I would interchange the number if I had to, which would bring up a list of parts my store has that match that 1310, or otherwise I'd walk to the back and just grab that part.
Perfect scenario for that: two days ago a customer walks in with a broken belt. It's a Napa belt, and I interchanged the numbers and came up with nothing. I asked him if there was a specific vehicle this went on, he said no. So we walked to where the belts were, I picked him out a belt based on eyeballing the size. We walked up to the front, I rang it up, and he said that belt was too expensive and see if I had any other cheaper belts. I interchanged the numbers, found him a belt we had that was 1/4th the price and sent him on his way.
Turns out this belt he needed for his bike, he put a weedwacker engine on his bike and snapped the belt.
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